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USFrequently Asked Questions
What are you looking for?
Delivery Times & Tracking
- How can I track my transfer?
- How do I check my transfer history?
- How long does a bank to bank transfer take?
- How long does a bank to bank transfer take?
- How long will my transfer take?
- How Long Do Online Payments Take?
- What's a maturity date?
- What time of day are transfers usually completed?
- Which is the fastest way to transfer money to OFX?
Ways To Transfer
- Can I bring forward or extend the maturity date of a Forward Exchange Contract?
- Can I cancel a recurring transfer plan anytime? Are there any conditions?
- Can I extend the maturity date of my transfer?
- Can I lock-in a rate before I send you my funds?
- Do I need to pay a deposit for a recurring transfer?
- How do I set up a recurring transfer?
- How much does it cost to set up a recurring transfer?
- How to Transfer Money from One Bank Account to Another
- What are the different ways to transfer money?
- What is a single transfer?
- What’s the best way to send money online?
- What is a wire transfer?
- What is the difference between a Forward Exchange Contract, a Limit Order and an FX Option?
General & Other
- Do you accept part payments?
- How do I add a new currency to my profile?
- How do I update my personal details?
- How long is a live exchange rate valid for?
- How Do I Find My ACH Routing Number?
- I’ve forgotten my username or password – what should I do?
- What is a forward contract?
- What is a routing number?
- What are SEPA Transfers?
- What are Spot Rates?
- What is an IBAN?
- What Is NEFT?
- What is BSC?
- What is CHIPS?
- What is IFSC?
- What is NCC?
- What’s my Client Reference number for?
- What should I do if my debit card payment results in an unknown error?
- What is the OFX Customer Rate?
- What is the market rate or interbank rate?
OFX for Online Sellers
- Are my funds secure?
- Are there any account or transfer fees?
- Can I make payments out of my receiving account directly to my suppliers?
- Can I obtain a certificate to verify my receiving account details?
- Can I use my receiving account details with more than one marketplace?
- Can I view a history of my transfers?
- Do I need to provide documents when I register?
- Do the documents need to be notarised or certified?
- How do I enter the bank details for my home account on the OFX website?
- How do I setup an online seller account with OFX?
- How do I upload my receiving account details to my online marketplaces?
- How long does it take to open an account with OFX and receive my receiving account details?
- Is there a minimum amount of time I must have an OFX account for?
- What is the transfer process and how long will it take?
- Which currencies can the receiving accounts receive?
- Which online marketplaces are compatible with the receiving accounts?
- Will I be notified when my receiving account receives funds?
- Who else can send money to my receiving account?
Level 27, PWC Tower
188 Quay St
Auckland
New Zealand
Auckland
Level 19
60 Margaret St
Sydney
NSW 2000
Australia
Sydney
1st Floor
85 Gracechurch St
London
United Kingdom
EC3V 0AA
London
49 Stevenson St
13th Floor
San Francisco
CA, 94105
USA
San Francisco
Unit 1602,
16th Floor,
100 Queens Road,
Central, Hong Kong
Hong Kong
Suite 1002
145 King St West
Toronto, ON
M5H 1J8
Canada
Toronto
