Fraud Prevention
We take your security seriously. We use a multi-layered approach to detect and prevent various types of fraud targeting our products and clients.
Report a fraud.
If you believe you may have been scammed, contact the OFXpert team straight away.
We also recommend reporting the scam using the Federal Trade Commission’s fraud reporting tool.
We use these measures to keep your transfers secure
- Fraud detection technology
- Anti-fraud specialists
- Specialized training
Our fraud and scam prevention measures explained
Fraud detection technology
Our sophisticated software monitors new account registrations, logins and transactions to identify potentially suspicious activity. We use multi-factor authentication at login to provide a second layer of protection.
Anti-fraud specialists
Our team of global OFXperts use industry-leading practices to safeguard and verify your identity, monitor for suspicious transactions, and investigate reports of unauthorized account activity.
Specialized training
Every one of our team members receives regular anti-fraud training, meaning you are in safe hands each time you speak to an OFXpert.
How do these measures work, in practice?
Our specialists use leading-edge technology to monitor accounts for unusual activity. This is the same principle banks use to monitor for unusual purchases made on your credit card.
What can you do to protect yourself?
There are many different types of fraud and scams out there. We work hard to protect you but it’s important to be aware of potential threats when you’re outside of our platform or mobile app.
- Be wary when receiving unsolicited emails or SMS with links or phone calls asking for personal and financial information. Independently contact the company to verify the legitimacy of the contact.
- Use two-factor authentication on your accounts. Especially, email and banking accounts.
- Don’t open attachments from people you don’t know.
- Don’t click on pop-up investment ads on social media or links in unsolicited emails or SMS.
- Always check the recipient details are correct before making any transfers.
- Frequently check your social media and bank accounts for any unusual activity or fraudulent transactions.
- Research before you commit to any investments (eg. Who owns the company, how has it recently performed on the stock exchange, does it have a financial services licence?).
- Never provide your identification numbers or documents to unverified third parties.
- Avoid using public computers or WI-FI hotspots to access or provide personal information.
- Don’t store passwords, credit card details or user IDs in browsers or mobile devices without encryption.
- Be careful about how much personal information you share on your social media accounts.