Complaints Policy

OFX is working out the finer details of the process for resolving complaints to comply with US financial services regulations and we'll have more information for you soon.

In the meantime, you can make a complaint by contacting your usual dealer or you can email us at customer.service@ofx.com.

If they are unable to resolve your complaint it will be escalated to the relevant manager for investigation. 

We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you regularly informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We will also take measures to improve any systems or processes where necessary.