This policy applies from 1 March 2021
1. Overview of Policy
At OFX, your privacy is important to us, and so is being transparent about our privacy practices.
“OFX”, “we,” “us” and “our” refers to each company in the OFX Group including OzForex Limited, CanadianForex Limited, NZForex Limited, OzForex (HK) Limited, OFX Payments Ireland Limited, OFX Singapore PTE. Limited, UKForex Limited and USForex Inc.
“Personal Information” refers to any information that could be used to identify an individual or relates to the identity of an individual.
“Online Channels” means:
- Websites operated by us (the “Websites”);
- Software applications made available by us for use on or through computers and mobile devices (the “Apps”);
- Our social media pages and apps that we control (collectively, our “Social Media Pages”); and
- HTML-formatted email messages that we send to you that link to this Policy or other communications with you.
2. Information We Collect
We may collect some or all of the following information: your name, date of birth, title, gender, mailing address, phone number, email address, nationality, occupation and social security number or other tax identification number.
To comply with applicable laws and regulations (including anti-money laundering and counter terrorism financing laws (“AML/ CTF Laws”), we may collect identity verification information such as copies of your government-issued identification (including passport, driver’s license, social security card, government health benefits card or national ID card) or other authentication information, all of which may include photographs of you.
We also may provide you with the option of using identification verification technologies that analyze your facial imagery for heightened security, subject to the applicable terms and conditions.
In order to comply with AML/ CTF Laws, assess creditworthiness, and process payments and transactions we may collect financial information such as bank account details (account number, routing number), credit or debit card numbers, credit information or reports or tax information, such as withholding allowances and filing status.
To the extent permitted by applicable law, we may obtain, in the course of providing you with the services you request, background check reports from public records of criminal convictions and arrest records.
When you access our Online Channels, we collect server logs, which may include information such as IP address, access times and dates, pages viewed and other system activity, including the third-party site you were using before accessing our services.
We may obtain information about the devices you use to access our Online Channels including: the device type, operating systems and versions, the device manufacturer and model, preferred languages, and plugins.
Usage and Preference Information
We collect information about how you interact with the Websites and Apps and how you use our Online Channels, including your user preferences and other settings selected by you. In some cases we do this by utilizing cookies and other tracking technologies. Please see further details in our Cookie Notice.
When you use certain features of our Online Channels, we may collect information about your precise or approximate location as determined by data such as your IP address or mobile device GPS. Most mobile devices allow you to control or disable the use of geolocation services for applications by changing preferences on your mobile device.
We may also collect or create aggregated and/or anonymized data about our users that is no longer considered Personal Information. This data is used for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
We may collect any other Personal Information you may provide us when you update your account information, respond to surveys, post to community forums, participate in contests or promotions, or use any other feature of our Online Channels or services.
3. How We Collect Information
We collect information about you in a variety of different ways, including the following:
Information You Provide
We collect Personal Information and other information from you when you complete an application or form, register for an OFX user account, submit to our verification procedures, apply for additional account features or services, conduct transactions, respond to our emails, messages or surveys, communicate with us including by telephone, email and online, provide feedback, participate in promotions or contests, provide referrals, or upload content. We make and store recordings of our telephone communications with you.
OFX will collect your Personal Information from you unless it is unreasonable or impracticable to do so, or is authorized by applicable laws.
Information from Your Use of services
When you use our services, we collect Personal Information and other information about you and the devices you use to access the Online Channels. If you connect your social media account to your OFX account, you will share certain Personal Information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your OFX account.
Information from Third Parties
We also collect Personal Information about you from third parties and other sources, including government agencies, identity verification and fraud detection service providers and databases, credit bureaus, credit reporting bodies, credit reference agencies, community forums used to post ratings or reviews, social media platforms, advertising and market research companies including companies that publish OFX marketing and advertising materials that you interact with, OFX business partners and associates through which you access our services, or other sources of public records.
For corporate clients, we may collect Personal Information about the Beneficial Owners of the business from any person that has represented to us that they have authority to act on behalf of the business entity and provide that information. We need to collect certain Personal Information in order to provide our services to you. Please be aware that if you do not provide the information requested, we may not be able to provide the requested services.
4. How We Use Your Information
We use Personal Information we collect from or about you (including credit information) for several purposes, including:
To provide or improve our services
- To process payments or money transfers.
- To provide customer support.
- To evaluate your application to use our services.
- To develop new products or enhance existing products and services.
- To monitor and analyze trends, usage, preferences and other user activities on our Online Channels to optimize user experience and to enhance the effectiveness of our promotional campaigns.
- For quality control and staff training.
To ensure safety and security
- To verify your identity or authenticate your right to access an account or other information.
- To conduct manual or system monitoring to protect against fraud, money laundering and other crimes and harmful activities.
To comply with legal obligations
- To comply with applicable laws, binding determinations or to respond to legal process or government authorities.
- To address disputes or resolve claims related to use of our services.
- To enforce our terms and conditions and collect fees
To communicate with you
- To respond to your inquiries and support requests.
- To send you technical notices, updates, security alerts and other administrative messages.
- To provide information related to your transactions, including confirmations, receipts, and tracking notices.
To market and advertise our services
- In accordance with and as permitted by applicable law:
- To deliver promotional offers, incentives, and targeted or personalized marketing in a variety of ways including via email, SMS, push messages, telephone, social media or online.
- To provide invitations and information about events held by us or our partners.
- To facilitate promotional contests or sweepstakes.
You can opt-out of receiving marketing at any time through the unsubscribe function available in each marketing communication we send. Alternatively you can update your preferences by logging in to your OFX account on the Website or contact us at email@example.com or using the “Contact Us” information below.
Other purposesAny other purpose disclosed at the time of collection.
5. Information Sharing and Disclosure
We will never sell your Personal Information to marketers or other third parties. We may disclose or otherwise provide anonymized/aggregated data to third parties. Additionally, we may share information about you, including Personal Information, with the following third parties if you ask us to, it’s required to provide our services to you, if we have a duty to disclose it or an applicable law allows us to do so for legitimate interests or business reasons:
Our Corporate Affiliates
To facilitate or support us in providing our services to you, we may share your Personal Information with other companies in the OFX group.
Our Service Providers
We engage a variety of service providers to enable us to provide our services to you. For example, service providers may be used to support technology or infrastructure, collect debts, distribute marketing materials, conduct market research, perform audits, provide professional advice or other functions.
To payment processing service providers, intermediary banks and financial institutions to process your transactions.
Credit Reference and Identity Verification Agencies
To credit bureaus, credit reporting bodies, credit reference agencies, identity verification agencies and other companies and organisations (“Verification Agencies”) to check your details, verify your identity and protect against fraud, money laundering and other crimes and harmful activities.
In some cases Verification Agencies may need to access third party databases (including without limitation databases of government issuers of identification documents). You provide your authority for Verification Agencies to act as your agent in accessing these databases. Verification Agencies may disclose to third parties any information provided to them for identity verification purposes.
Our Partners, Business Associates or Contractors
If you are an online seller receiving funds from a marketplace, we may be required to share your Personal Information and OFX account information with the marketplace to assist with minimising fraudulent and illegal activity or as required by applicable laws.
Other Authorized Third Parties
If you provide your consent, we may share your information including your Personal Information with other authorized third parties. Such disclosure will only be carried out in the manner described to you at the time you agreed to the sharing. Authorizing a third-party application or website to access your OFX account or participating in certain promotional activities constitutes such consent to share your information.
If we believe it is necessary or appropriate, we may share your Personal Information with law enforcement officials, government authorities, regulatory bodies or other third parties, including for purposes of: (i) enforcing our Customer Agreement or other applicable agreements or policies; (ii) protecting our rights, property, privacy, or security, or that of others; or (iii) complying with applicable law, legal process, or government orders.
If we are the subject or are involved in any corporate merger, acquisition, consolidation, reorganization, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with bankruptcy or similar proceedings), we may disclose or transfer data, including Personal Information, with third parties in connection with such events.
6. International Transfers
We collect information globally and may transfer, process and store your information outside of your country of residence, to wherever we, our third party service providers or any recipients referred to in section 5 operate for the purpose of providing you our services. Countries to which we are likely to transfer your information are the United States of America, Canada, United Kingdom, countries in the European Union, Australia, New Zealand, Hong Kong and Singapore. Whenever we transfer your information, we take steps to protect it.
7. How long we keep Information
We need to keep your Personal Information so that we can provide our services to you. Under relevant AML/ CTF Laws we need to keep your Personal Information and information about your transactions for up to 7 years from the end of your relationship with us. We may also need to keep it for longer for legitimate business purposes (such as transactional information for our accounting purposes) and for other legal and regulatory reasons. Subject to this, we will destroy, erase, or anonymise your Personal Information when it is no longer needed.
8. Choices and Transparency
You have choices regarding how to manage your Personal Information and how we use and disclose your Personal Information.
How Your Information may be Accessed, Updated or Corrected
To ensure the information we hold is accurate, you should tell us as soon as possible if any of the information you have provided us has changed. You may request us to correct or update Personal Information you provided to us at any time by logging into your OFX account or by contacting us using the “Contact Us” information below. If you want to access a copy of the Personal Information we hold about you, you can contact us at firstname.lastname@example.org or using the “Contact Us” information below.
We will respond to any such request consistent with applicable law. Prior to changing or correcting your information or providing your information to you, we may be required to verify your identity.
There may be situations where we cannot action your request including where the information may impact the privacy of other individuals, the information is subject to legal privilege, the disclosure could threaten the safety, physical or mental health or life of an individual or OFX is prohibited by applicable law from providing you with access. If this is the case, we will set out in writing to you any reasons for our refusal to provide access to such information.
We will take reasonable steps in the circumstances to ensure that your Personal Information is accurate, complete and up-to-date to minimise the possibility that inappropriate information may be used to make a decision about you. We will not routinely update your Personal Information unless such a process is necessary to fulfil the purposes for which the information was collected.
If you are a California resident, please refer to the “Additional Information for California Residents” section at the end of this Policy for more information about the requests you may make under the California Consumer Privacy Act.
If you are resident in the UK or European Union, please refer to the “Additional Information for UK/EU Residents” section at the end of this Policy for more information about the requests you may make under privacy legislation.
If you are resident in the UK or European Union, you may request further limits on our disclosure of certain of your Personal Information where such information is not required for delivery of our services by contacting us at email@example.com or using the “Contact Us” information below.
If you are a U.S. resident using our Services to conduct transactions for personal, family or other household purposes, you may request further limits on our disclosure of certain of your Personal Information to certain affiliated third parties. Please refer to our Consumer Privacy Notice to learn more about your opt-out rights and how to exercise them.
Most mobile devices allow you to disable the use of location services, or revoke consent to applications to access your camera and photo library or send you push notifications. Please refer to your device settings to restrict collection of certain information.
You can opt out of receiving our marketing at any time through the unsubscribe function in each marketing communication or by updating your preferences under the "Your Profile" section or "Profile & Settings - Notifications" section when you log in to the Website. Please note that if you opt out of marketing-related emails from us, we will continue to send you non-promotional messages that are required to provide our services, such as transactional receipts and messages about your account or our relationship with you.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org or using the “Contact Us” information below.
We take reasonable technical, physical, and administrative measures designed to safeguard your Personal Information against loss, misuse, or unauthorized access.
The way we do this depends on the sensitivity of the information and the format in which it is contained. Security measures include technological measures such as Secure Socket Layer (SSL) encryption, which creates a secure connection with your browser when you register and login into our online services, physical measures like restricted access to offices and strategic measures such as security clearances and limiting access to a “need-to-know” basis.
Unfortunately, the transmission of information over the Internet or the telephone is never 100% secure and no data storage system can be guaranteed safe. We cannot warrant the security of data transmitted to us and any transmission is at your own risk.
We encourage you to understand the integral role you play in keeping your own Personal Information secure and confidential. Please select passwords that are sufficiently complex and always keep your log-in details secure. You should also take care not to give any security credentials we provide you or you choose (such as a password) to someone who is not an OFX representative. We will never ask you for your full security credentials. If you are unsure, please end the session. If you suspect any unauthorized use or access to your account or information, please contact us immediately, using the “Contact Us” information below.
10. Cookies and Tracking Technologies
11. Advertising Analytics
To learn more about behavioural advertising and online tracking, including how to opt out of interest-based online advertising delivered by member companies, please visit Network Advertising Initiative and DAA's WebChoices Tool. You may download the AppChoices app here to opt out in mobile apps. For more information about the cookies that may be served through use of our Online Channels, please refer to our Cookie Notice.
12. Social Media Features
Our Websites may include social media features, such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our Website. These features may collect your Internet protocol address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy statement of the company providing it.
13. Third Party websites and services
This Policy does not apply to third party websites, applications, products or services, even if they are linked to our services or Online Channels, and we are not responsible for the privacy, information, or other practices of third parties. This includes any third party operating any website, application or service to which our services or Online Channels link including with respect to any Personal Information you disclose to third parties through or in connection with the Apps or our Social Media Pages. The inclusion of a link on the Online Channels does not imply endorsement of the linked website, application or service by us or by our affiliates. You should review the privacy policies of any third party websites you visit.
Our services are not intended for or directed at individuals under the age of 18. We do not knowingly collect Personal Information from individuals under 18.
OFX takes all complaints seriously and will investigate all complaints. For more information on how we manage complaints see our Complaints Policy in the Legal section of our Website or contact Customer Service at email@example.com.
16. Updates to This Policy
We may change this Policy from time to time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your OFX account) or by means of a notice on our Websites prior to the change becoming effective. Any changes will become effective on the date specified in the revised Policy posted on our Websites.
17. Contact Us
If you have questions or concerns about this Policy, need it in an alternative format, have a specific request related to your Personal Information or any complaints about our privacy practices, please contact us at firstname.lastname@example.org or at:
For Australian Residents:
OzForex Limited (trading as OFX)
Level 19, 60 Margaret Street,
Sydney NSW 2000 Australia
Attn: Privacy Officer
Tel: +612 8667 8090
For Canadian Residents:
CanadianForex Limited trading as OFX
145 King Street, Suite 1002
Toronto, ON M5H 1J8
Attn: Privacy Officer
For EU Residents:
OFX Payments Ireland Limited trading as OFX
77 Sir John Rogerson's Quay
Grand Canal Docklands
Dublin D02 VK60
Attn: Privacy Officer
For Hong Kong Residents:
OzForex (HK) Limited trading as OFX
44 th Edinburgh Tower, The Landmark
15 Queen’s Road
Central Hong Kong
Attn: Privacy Officer
For New Zealand Residents:
C/- Bell Gully, Level 22, Vero Centre
48 Shortland Street
Auckland 1010 New Zealand
Attn: Privacy Officer
For Singapore Residents:
OFX Singapore PTE. Limited
229 Mountbatten Road,
#03-38, Mountbatten Square,
Attn: Data Protection Officer
For UK Residents:
UKForex Limited (trading as “OFX”)
4th Floor, The White Chapel Building, 10 Whitechapel High Street,
London, E1 8QS
Attn: Privacy Officer
For U.S. Residents:
USForex Inc., dba OFX 49 Stevenson St, 13th Floor
San Francisco, CA 94105
Attn: Privacy Officer
Additional Information for Residents of Australia
Office of the Australian Information Commissioner (OAIC)
OAIC is a government agency which oversees the Privacy Act 1988 (Cth) and related legislation (“the Act”), and investigates complaints about handling of Personal Information under the Act. OAIC will in many cases only investigate once OFX has been given the opportunity to resolve your complaint internally. You may lodge your complaint with OAIC by sending the necessary documents and information to:
Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Facsimile: (02) 9284 9666
Statement of Notifiable Matters - Credit Reporting
Credit reporting bodies are permitted under the applicable laws to handle Personal Information relating to credit. Credit reporting bodies may include your Personal Information disclosed by OFX in reports provided to other credit providers to assist them to assess your creditworthiness.
OFX may collect information about you that it has obtained from businesses that provide information about the credit worthiness of individuals, including consumer credit reports from a credit reporting body. Applicable laws and regulations outline what OFX can do with the information we obtain from a credit reporting body. If you fail to meet your payment obligations in relation to the payment services OFX provides to you, if you commit fraud or try to do so, or if you otherwise commit a serious credit infringement, OFX may disclose your Personal Information to those credit reporting bodies.
Further details on the kinds of credit information OFX collects, uses, holds and the purposes for which OFX discloses credit information is contained within the main body of the Policy and as such, OFX’s credit reporting policy is incorporated within this Policy. You have a right to access the credit related information that OFX holds about you, to correct that credit related information and to make a complaint about OFX’s handling of your credit related information, as set out in section 8 (Choices and Transparency) of this Policy.
The credit reporting bodies that OFX may deal with are:
illion - https://www.illion.com.au/
CreditorWatch - https://creditorwatch.com.au/
Contact details as well as information on how the credit reporting bodies manage credit related Personal Information is available via the above links. You may obtain a copy of the credit reporting bodies’ credit reporting policy by contacting them directly.
You also have a right to request that credit reporting bodies do not use credit related information held by them for the purposes of pre-screening of any direct marketing by credit providers. If you would like to make such a request, please contact the credit reporting bodies directly.
If you believe that you have been a victim of fraud, you have a right to contact the credit reporting bodies and ask them not to use or disclose your credit related information. Please contact the credit reporting bodies directly.
Additional Information for Residents of Canada
If you are not satisfied with the resolution of any complaint you make with us concerning your privacy, you may submit a complaint to the Privacy Commissioner in your province of residence or to the Office of the Privacy Commissioner of Canada at:
Office of the Privacy Commissioner of Canada
30 Victoria Street, 1st Floor
Gatineau, QC K1A 1H3
Additional Information for EEA and UK Residents
If you are an individual in the UK or European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable UK or EU laws. The legal bases depend on the OFX services you use and how you use them. This means we collect and use your information only where:
- We need it to provide you our services, including to operate our services, provide customer support and personalised features and to protect the safety and security of our services;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as to market and promote our services and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate or is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Please contact us at email@example.com if you wish to make a request. If you make a request, we have one month to respond to you.
Transfers to third countries
The Personal Information that we collect from you may be transferred to and stored outside of your country of residence, including outside of the UK (for UK residents) and outside of the European Economic Area (“EEA”) (for EEA residents). To facilitate our global operations, we transfer information to and allow access by staff in countries in which OFX owned companies have operations for the provision of our services. Such staff are likely to be involved in, among other things, processing your transaction or payment details and providing support services. We also share information with third parties as described in this Policy. For example, this may involve information being transferred to a banking partner in a country where you have instructed us to send a payment.
Where we share information with an organisation outside of the UK or the EEA, we will take all reasonable steps to ensure that they apply equivalent levels of protection as we are required to provide, including the use of standard contractual data protection clauses which have been approved by the European Commission. If this is not possible, for example, we are required by law to disclose your information, we will make sure that sharing the information is lawful.
Additional Information for Residents of New Zealand
If we transfer your Personal Information outside New Zealand, we will ensure the intended recipient is subject to privacy laws that provide comparable safeguards to the Privacy Act 2020, is covered by a binding scheme or is subject to the privacy laws of a country prescribed by the New Zealand Government or has agreed to adequately protect the information. Alternatively we will obtain your explicit consent for the transfer.
Additional Information for U.S. Residents
If you are a U.S. resident using our services to conduct transactions for personal, family or other household purposes, please also review our Consumer Privacy Notice, which provides additional information about our privacy practices and a description of your rights as a consumer to control how your Personal Information is handled.
Additional Information for California Residents
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following additional details regarding the categories of Personal Information that we collect, use, and disclose about California residents. This section does not apply to our job applicants, employees, contractors, owners, directors, or officers where the Personal Information we collect about those individuals relates to their current, former, or potential role with us. Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.
The following chart details which categories of Personal Information about California residents we plan to collect, as well as which categories of Personal Information we have collected and disclosed for our operational business purposes in the preceding 12 months. We collect this Personal Information from you and from other categories of sources, as described above, under “How We Collect Information.” We do not sell and have not sold Personal Information in the preceding 12 months, as “sale” is defined in the CCPA, and we do not sell the Personal Information of minors under the age of 16.
|Category of Personal Information||Disclosed to Which Categories of Third Parties|
|Identifiers, such as name, contact information, IP address and other online identifiers.||Corporate affiliates; service providers; authorized third parties when you provide consent; government authorities|
|Personal Information, as defined in the California customer records law, such as name, contact information, and payment information.||Corporate affiliates; service providers; authorized third parties when you provide consent; government authorities|
|Characteristics of protected classifications under California or federal law, such as age, gender, marital status, national origin, citizenship.||Corporate affiliates; service providers|
|Commercial information, such as transaction information and purchase history.||Corporate affiliates; service providers; authorized third parties when you provide consent; third-party acquirers|
|Biometric information, such as face imagery, for fraud prevention purposes.||service providers|
|Internet or network activity information, such as browsing history and interactions with our website.||Corporate affiliates; service providers|
|Geolocation data, such as device location and approximate location derived from IP address||Corporate affiliates; Service providers|
|Audio, electronic, visual, and similar information, such as call and video recordings.||Corporate affiliates; Service providers|
|Professional or employment-related information, such as work history and employer.||Corporate affiliates; Service providers|
|Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.||Corporate affiliates; Service providers|
We use this Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including as described above, under “How We Use Your Information.”
If you are a California resident, you may request that we:
(1) Disclose to you the following information covering the 12 months preceding your request:
- The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
- The specific pieces of Personal Information we collected about you;
- The business or commercial purpose for collecting Personal Information about you; and
- The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
(2) Delete Personal Information we collected from you.
To make a request for the disclosures or deletion described above, please contact us at firstname.lastname@example.org or 1-888-288-7354. We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as email address, residential address, mailing address, date of birth and or mobile phone number in order to verify your identity and protect against fraudulent requests.
If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information. If you make a deletion request, we may ask you to verify your request before we delete your Personal Information. Please note that certain Personal Information is not subject to CCPA requests, such as Personal Information we collect that it is subject to the Gramm-Leach-Bliley Act.
You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
If you want to make a request as an authorized agent on behalf of a California resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable:
- Proof of your registration with the California Secretary of State to conduct business in California;
- A power of attorney from the California resident pursuant to Probate Code sections 4121-4130;
If you are making a request on behalf of a California resident and have not provided us with a power of attorney from the resident pursuant to Probate Code sections 4121-4130, we may also require the resident to:
- Provide you with a written permission signed by the resident to make the request on the resident’s behalf;
- Verify the resident’s own identity directly with us;
- Directly confirm with us that the resident provided you permission to submit the request.
Under California law, California residents have the right to request the contact information of third parties with whom we have shared certain categories of your Personal Information for those third parties’ direct marketing purposes, as well as the categories of Personal Information shared for such purposes. Please note that these categories of Personal Information do not include the Personal Information covered under our Consumer Privacy Notice. If you are a California resident and would like to request this information, please contact us at email@example.com.
An update from OFX
We are facing unpredictable events around the world and our commitment to helping customers move money around the world 24/7 continues to be our top priority. We know that when you need to move money, it’s for very important reasons.
You can call us 24/7, any time of the day or night
Unpredictable events make currencies unpredictable and we know access to real people can make a difference. We continue to operate 24/7 to support your FX transfer needs. Our teams are working from home and are set up to continue serving you.
Due to higher than usual call volumes and enquiries, wait times may be longer than usual. We apologise for any inconvenience; please bear with us if we don't meet our usual standards.
Our website and app remains up and running
We can keep your money moving
OFX are ASX listed and have 20 years’ experience working with individuals and businesses around the world. We work with a trusted global network of 115 banks and are regulated in Australia, Canada, Hong Kong, New Zealand, Singapore, UK and US. Our fraud monitoring remains vigilant and strong.
We’re monitoring the situation closely
We’re keeping a close eye on currency markets as events unfold. We will continue to update our customers regularly via our website and email.
Did you know that our FAQ answers many of your questions?
Do you want to book a transfer online now? This can be completed in a few simple steps. Learn more
From all of us, stay well.
The OFX team