State Licensing
USForex Inc. d/b/a OFX is registered as a Money Service Business at the federal level with the Financial Crimes Enforcement Network (“FinCEN”), which is a bureau of the United States Department of Treasury.
OFX is licensed as a money transmitter by the relevant state regulatory agency in the U.S. states listed below. Residents of certain states may have specific rights related to concerns or complaints about our services.
USForex Inc. DBA OFX is a licensed participant of the Nationwide Multistate Licensing System (NMLS). Our licensing information and regulatory credentials can be found by visiting https://www.nmlsconsumeraccess.org/ and searching OFX (NMLS ID: 1021624).
Refund Statement
You, the customer, are entitled to a refund of the money to be transmitted if OFX does not forward the money as instructed by you within 10 days of the date of instructing the funds to be paid, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of your instruction. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money, which by default will be returned to your Global Business Account balance. If you want a refund, you must mail or deliver your written request to OFX, 49 Stevenson St, 13th floor, San Francisco, CA 94105.
OFX will not honor instructions to transmit funds that violate the law, including the provisions of 31 CFR Chapter X (the Bank Secrecy Act).
Alabama
Alabama Securities Commission
P.O. Box 304700
Montgomery, AL 36130-4700
(800) 222-1253
Alaska
Alaska Division of Banking and Securities
550 W. 7th Avenue, Suite 1850
Anchorage, Alaska 99501
1 (907) 269-8140
www.commerce.alaska.gov/web/dbs/
For Alaska Residents Only:
If your issue is unresolved by USForex Inc. d/b/a OFX , +1-888-288-7354, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807.
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Arizona
Arizona Department of Financial Institutions
100 N 15th Avenue Suite #261
Phoenix, AZ 85007
(602) 771-2800
Arkansas
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, AR 72202
1 (501) 324-9260
License #43375
California
Department of Financial Protection and Innovation
Consumer Services
651 Bannon Street, Suite 300
Sacramento, CA 95811
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1‑866‑275‑2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811
Colorado
Colorado Department of Regulatory Agencies
Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
(303) 894-7575
Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.
If you have a question about or problem with your transaction – the money you sent:
You must contact OFX. The Division of Banking does not have access to that information.
If you have are a Colorado Resident and have a complaint about OFX, the money transmitter – the company that sent your money:
All complaints must be in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: https://banking.colorado.gov/industry/money-transmitters
Connecticut
Connecticut Department of Banking
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
1 (800) 831-7225
License #MT-1021624
Delaware
Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
(302) 739-4235
District of Columbia
Department of Insurance, Securities, and Banking
1050 First Street, NE, 801
Washington, DC 20002
(202) 727-8000
Florida
Florida Office of Financial Regulation
200 E. Gaines St.
Tallahassee, FL 32399-0376
(850) 487-9687
Money Transmitter License #FT230000051
USForex Inc. d/b/a OFX is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call OFX at (888) 288-7354 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (800) 848-3792
Georgia
Georgia Department of Banking and Finance
Money Service Businesses
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
(888) 986-1633
Hawaii
Division of Financial Institutions
Department of Commerce and Consumer Affairs
King Kalakaua Building
335 Merchant Street, Rm 221
Honolulu, HI 96813
(808) 586-2820
License #HIMT090
Idaho
Idaho Department of Finance
11341 West Chinden Blvd. STE A300
Boise, ID 83714
(888) 346-3378
License #MTL-148
Illinois
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, Illinois 62786
(888) 473-4858
If you are an Illinois resident and have a complaint or other concerns regarding the money transmission services offered by OFX, you may contact the Illinois Department of Financial Regulation at 1-888-473-4858 or by mail at 320 W. Washington, 3rd Floor, Springfield, IL 62786.
Indiana
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 200
Indianapolis, IN 46204
(800) 382-4880 (Indiana only)
(317) 232-3955 (out of state residents)
Iowa
Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309
(515) 281-4014
Kansas
Kansas Office of the State Bank Commissioner
700 S.W. Jackson, Suite 300
Topeka, KS 66603-3796
(785) 296-2266
Kentucky
Kentucky Department of Financial Institutions
500 Mero Street 2SW19
Frankfort, KY 40601
(800) 223-2579
If you have a complaint about our services, first contact OFX customer support at 1-888-288-7354. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Kentucky Department of Financial Institutions.
Louisiana
Louisiana Office of Financial Institutions
8660 United Plaza Blvd., Suite 200
Baton Rouge, LA 70809
(225) 925-4660
Maine
Department of Professional and Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
(207) 624-8500
Maryland
Maryland Department of Labor
Office of the Commissioner of Financial Regulation
Attention: Consumer Services Unit
1100 North Eutaw Street, Room 611
Baltimore, MD 21201
(888) 784-0136
http://www.labor.maryland.gov/
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding USForex Inc. (NMLS: #1021624) at Office of the Commissioner of Financial Regulation Maryland Department of Labor 1100 N. Eutaw Street, Room 611, Baltimore, MD 21201, http://www.labor.maryland.gov/, 1-888-373-7888.
Massachusetts
Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
(800) 495-2265
www.mass.gov/orgs/division-of-banks
Michigan
Michigan Department of Insurance and Financial Services
530 West Allergan St, 7th Floor
Lansing, MI 48933
(877) 999-6442
Minnesota
Minnesota Department of Commerce
Financial Institutions Division
85 7th Place East, Suite 280
St. Paul, MN 55101
(651) 539-1600
If you are a resident of Minnesota you may voluntary disqualify yourself from sending or receiving money transfers through OFX by contacting compliance@usforex.com. All voluntary disqualifications expire within one year from the date of the request, unless you specify that the request remain in effect for a longer period. You may terminate the disqualification at any time by providing written notice to OFX at compliance@ofx.com. Individuals who request disqualification are subject to inclusion on Minnesota’s “No Transmit List” and as such OFX may be obligated to provide your identifying information to the Minnesota Department of Commerce. For more information on Minnesota’s “No Transmit List,” please see Minne. Stat. 53B.27, subd 3.
Mississippi
Mississippi Department of Banking & Consumer Finance
PO Box 12129
Jackson, MS, 39236-2129
Phone Number: (601) 321-6901
Missouri
Missouri Division of Finance
Truman State Office Building
Room 630
Jefferson City, MO 65102
(573) 751-3242
License #MO-23-7025
Nebraska
Nebraska Department of Banking & Finance
PO Box 95006
Lincoln, NE 68509-5006
(402)471-2171
License #MT0001025.0001-M
Nevada
State of Nevada, Department of Business & Industry Financial Institutions
3300 W. Sahara Ave, Suite 250
Las Vegas, NV 89102
(702) 486-4120
License #MT11143
New Hampshire
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
(603) 271-3561
New Jersey
New Jersey Department of Banking & Insurance
Licensing Services Bureau – Banking
PO Box 473, Trenton, NJ 08625
Phone: 609-292-7272
FAX: 609-633-0822
License#: L069969
Money Transmitter License #L066157
New Mexico
New Mexico Regulation & Licensing Department
Toney Anaya Building, 2550 Cerrillos Road
Santa Fe, NM 87505
(505) 476-4500
http://www.rld.state.nm.us/LicenseeSearchIndex.aspx
New York
New York State Department of Financial Services
1 State Street
New York, NY 10004-1511
(800) 342-3736
License #102944
USForex Inc. d/b/a OFX is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany NY 12257, ph (800) 342-3736, website www.dfs.ny.gov/consumer/fileacomplaint.htm
North Carolina
North Carolina Office of the Commissioner of Banks
3100 Smoketree Court
Suite 1100 Raleigh
NC 27604
919-733-3016
North Dakota
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
(701) 328-9933
Ohio
Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215
(866) 278-0003
https://com.ohio.gov/divisions-and-programs/financial-institutions/financial-institutions
Oklahoma
Oklahoma State Banking Department
2900 N. Lincoln Boulevard
Oklahoma City, Oklahoma 73105
(405) 521-2782
https://oklahoma.gov/banking.html
Oregon
Division of Financial Regulation
350 Winter St. NE Room 410
Salem, OR 97309
(888) 877-4894
Pennsylvania
Transmit Money By Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania.
Pennsylvania Department of Banking and Securities
17 N. 2nd Street
Harrisburg, PA 17101
1-800-722-2657
License #46520
Rhode Island
Rhode Island Division of Banking
1511 Pontiac Ave, Bldg 68-2
Cranston, RI 02920
(401) 462-9500
License #20203980CT
South Carolina
The South Carolina Attorney General Money Services Division
1000 Assembly Street, Room 519
Columbia, S.C. 29201
(803) 734-1221
South Dakota
South Dakota Department of Labor & Regulation
Division of Banking
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
(605) 773-3421
License #1021624.MT
Tennessee
Tennessee Department of Financial Institutions
Tennessee Tower 13th Floor
312 Rosa L. Parks Avenue
Nashville, TN 37243
(800) 778-4215
Texas
Texas Department of Banking
Corporate Activities Division
2601 North Lamar Blvd.
Austin, TX 78705
(877) 276-5554
If you have a complaint about our services, first contact OFX customer support at 1-888-288-7354. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking at 2601 North Lamar Blvd, Austin, TX 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov
Utah
Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, UT 84114
(801) 538-8830
Vermont
Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101
(888) 568-4547
Virginia
Bureau of Financial Institutions
1300 E. Main St. 8th Floor
Richmond, Virginia 23219
(804) 371-9657
https://scc.virginia.gov/pages/Bureau-of-Financial-Institutions
Washington
Washington Department of Financial Institutions
Division of Consumer Services
150 Israel Rd SW
Tumwater WA 98501
(360) 902-8703
Right to Refund—The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs:
(i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund;
(ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund;
(iii) OFX has reason to believe that the a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or
(iv) OFX is otherwise barred by law from making a refund.
West Virginia
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
(304) 558-2294
Wisconsin
Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
(608) 261-9555
Money Transmitter License #271-MT
Wyoming
Wyoming Department of Audit
Division of Banking
Hathaway Building
2300 Capitol Ave. 2nd Floor
Cheyenne, WY 82002
(307) 777-7797
