Why are my recipient details not being accepted?

Most bank account numbers, SWIFT/BIC codes, IBAN’s or branch numbers will have a certain format or fixed number of characters needed.  Our system knows this, therefore if something is not correct, it will let you know.

Please always double check everything is correct and ensure there are no spaces, dots, dashes in front or throughout the numbers. 

Again, if in doubt or simply not able to make it work, just call us at 888-288-7354 and we’ll happily assist you. 

If you have any questions that aren't answered in our FAQs, feel free to ask us here.

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