My transfer is complete, however the funds haven’t arrived. Why not?

Funds may bounce back to us if you’ve put incorrect information, so it’s important to double check you have entered all the right details for the recipient.

If sending to a recipient account in your own name, you could also call your destination bank to confirm the account is still open and active. 

If you have any concerns, simply give us a call at 888-288-7354 and we can investigate for you straight away.

If you have any questions that aren't answered in our FAQs, feel free to ask us here.

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