What is different: Travelex International Money Transfer, OzForex and OFX?

OFX, previously known as OzForex in Australia and NZForex in New Zealand is the current provider of Travelex International Money Transfers. All Travelex International Money Transfers are powered by OFX and from 2 December 2019, Travelex International Money Transfer is taking place on the OFX.com website, to provide clients with a better online experience. 

Do I need to activate my account at OFX.com?

No, you just login using your same details (you will be automatically redirected to the correct site). You can login via Travelex, via ofx.com directly or via OFX App. Prior to your first transfer you will be required to accept updated Terms and Conditions and Privacy Policy.

Can I still login to http://www.internationalpayments.travelex.com.au?

No, as of 2 December 2019, you'll be automatically redirected to the ofx.com website.

In addition to the name, what else is changing? 

You'll be able to access our streamlined platform at ofx.com and our handy app. Download the app today to view live exchange rates, make transfers and track your money through to its final destination. As Travelex International Payments is already powered by OFX, there is no change to the underlying service provider.

Will I be able to access my transfer history when I log in at OFX.com?

Yes. All your account information and transaction history will be available from OFX and via ofx.com. 

Will all the terms and conditions be the same for OFX? 

To ensure that all clients are up to date and on the correct version of the Client Agreement you will be required to accept the new version of the Client Agreement and Privacy Policy. Your terms and conditions materially remain the same.

For Australian clients, always consider the Product Disclosure Statement and Financial Services Guide before entering into a transfer.

If I have a question, who can I speak to? 

Rest assured, we're doing everything we can to make this as simple and easy as we can. However, if you have any questions about the upcoming change, we're always here to help. You can call us 24/7 on 1300 300 524 in Australia and 0800 161 868 in New Zealand.