UK
AU
CA
HK
NZ
SG
US
Frequently Asked Questions
What are you looking for?
Making A Transfer
- Can I cancel my transfer?
- Can I get a currency exchange quote?
- Can I transfer money from another country to the UK with OFX?
- Can I transfer money to OFX by debit card?
- Can I transfer money to OFX via cash or cheque?
- Do you have a minimum transfer amount?
- How do I make a transfer?
- How do I transfer my funds to OFX?
- How should I transfer USD to OFX from a US bank account?
- I forgot to add my Client Reference number to my bank transfer! What should I do?
- I’ve sent my funds to OFX, what happens next?
- My bank has daily transfer limits. What can I do?
- What is the maximum amount you can transfer?
- What Do I Need to Make an International Bank Transfer?
- What should I do after I’ve locked-in my transfer and sent my funds to OFX?
- What should I do if my debit card payment results in an unknown error?
- Where can I make a transfer to?
- When can I make a transfer?
Delivery Times & Tracking
- How can I track my transfer?
- How do I check my transfer history?
- How long will my transfer take?
- My transfer is complete; however, the funds haven’t arrived. Why not?
- How Long do Online Payments Take?
- What's a maturity date?
- What time of day are transfers usually completed?
- Which is the fastest way to transfer money to OFX?
Ways To Transfer
- Can I cancel a recurring transfer plan anytime? Are there any conditions?
- Can I extend the maturity date of my transfer?
- Can I lock-in a rate before I send you my funds?
- Do I need to pay a deposit for a recurring transfer?
- How much does it cost to set up a recurring transfer?
- How to Transfer Money from One Bank Account to Another
- I’d like to set up a recurring transfer. Is this possible?
- I don’t have time to watch the market. Can you help?
- I’m not sure what option is best for me. Can you help?
- What are my transfer options with OFX?
- What is a Forward Exchange Contract?
- What’s the best way to send money online?
- What is a wire transfer?
- What is peer-to-peer money transfer?
Your Recipients
- What recipient information does OFX require?
- When do I need to enter my recipient details?
- Why are my recipient details not being accepted?
- How do I add a recipient or edit their details?
- What should I do if I didn’t add my recipient’s reference to my transfer?
- Why can’t I see the recipient I just added online to make a transfer to?
General & Other
- Do you accept part payments?
- I do not have a mobile number. What alternatives do I have?
- How do I add a new currency to my profile?
- How do I update my personal details?
- How Long Is a Live Exchange Rate Valid For?
- How Do I Find My ACH Routing Number?
- Is my personal information secure?
- I’ve forgotten my username or password – what should I do?
- I’ve noticed OFX is fully regulated. What does this mean?
- What Is A Forward Contract?
- What Is a Routing Number?
- What are SEPA Transfers?
- What are Spot Transfers?
- What Is an IBAN?
- What is NEFT?
- What is BSC?
- What is CHIPS?
- What is IFSC?
- What is NCC?
- What’s my Client Reference number for?
- What is the OFX Customer Rate?
OFX for Online Sellers
- Are my funds secure?
- Are there any account or transfer fees?
- Can I make payments out of my receiving account directly to my suppliers?
- Can I obtain a certificate to verify my receiving account details?
- Can I use my receiving account details with more than one marketplace?
- Can I view a history of my transfers?
- Do I need to provide documents when I register?
- Do the documents need to be notarised or certified?
- How do I enter the bank details for my home account on the OFX website?
- How do I setup a Global Currency Account with OFX?
- How do I upload my receiving account details to my online marketplaces?
- How long does it take to open an account with OFX and receive my receiving account details?
- Is there a minimum amount of time I must have an OFX account for?
- What is the transfer process and how long will it take?
- Which currencies are available with the Global Currency Account?
- Which online marketplaces are compatible with the receiving accounts?
- Will I be notified when my receiving account receives funds?
- Who else can send money to my receiving account?
