Complaints PolicyYou can make a complaint by contacting your usual dealer or you can email us at firstname.lastname@example.org or call us at +44 (0) 207 614 4194. If they are unable to resolve your complaint it will be escalated to the relevant manager for investigation.
We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you regularly informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We will also take measures to improve any systems or processes where necessary.
If you are dissatisfied with our response, you may raise your concerns to the Financial Ombudsman Service (“FOS"). The FOS can be reached at: Exchange Tower, London, E14 9SR. Further information and eligibility requirements can be found on www.financialombudsman.org.uk.
In certain circumstances you may also be able to submit your complaint to the Financial Conduct Authority (“FCA”). Please contact the FCA on 0800 111 6768. Further details can be found on
©UKForex Limited (trading as “OFX”) is: registered in England and Wales (Company No. 04631395). Our registered office is at 4th Floor, The White Chapel Building, 10 Whitechapel High St, London E1 8QS. We are authorised by the Financial Conduct Authority as an Electronic Money Institution (Firm Ref. No. 902028).