Why aren’t my recipient details accepted?

Most bank account numbers, SWIFT/BIC codes, IBANs, or branch numbers will have a particular format or fixed number of characters that are required. Our system knows this, therefore if something is not correct it will reject the recipient details. 

Please always double-check that your recipient details are correct and ensure there are no spaces, dots, or dashes in front of or throughout the account numbers. 

If you continue to have an issue, feel free to contact an OFXpert.