Why can’t I see the recipient I just added online to make a transfer to?

It may be because you’ve saved your recipient under a different currency than the one you have selected for your transfer. When you add a new recipient, you’ll be able to select the “currency sending to recipient.” These currencies are used to form a list of recipients sorted by currency for your transfers.

For example, if you are transferring AUD to NZD, the recipient options that will appear are those saved as “NZD” under the “currency sending to recipient.

If you have any questions that aren't answered in our FAQs, feel free to ask us here.

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