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USForex Inc. d/b/a OFX is registered as a Money Service Business at the federal level with the Financial Crimes Enforcement Network (“FinCEN”), which is a bureau of the United States Department of Treasury.
OFX is licensed as a money transmitter by the relevant state regulatory agency in the U.S. states listed below. Residents of certain states may have specific rights related to concerns or complaints about our services.
Alabama
Alabama Securities Commission
401 Adams Avenue, Suite 280
Montgomery, AL 36104
(800) 222-1253
Alaska
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
(907) 465-2521
msb_licensing@alaska.gov
https://www.commerce.alaska.gov/web/
For Alaska Residents Only:
If your issue is unresolved by OFX (1-888-288-7354) please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here. Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: msb_licensing@alaska.gov
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521.
Arizona
Arizona Department of Financial Institutions
100 N 15th Avenue Suite #261
Phoenix, AZ 85007
(602) 771-2800
Arkansas
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
(800) 981-4429
California
California Department of Business Oversight
Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814
(866) 275-2677
Money Transmitter License #2447
If you have complaints with respect to any aspect of the money transmission activities conducted by OFX, you may contact the California Department of Business Oversight at 1-(866) 275-2677, or by email at consumer.complaint@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.
Colorado
Colorado Department of Regulatory Agencies
Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
(303) 894-7575
Money Transmitter License #500197
Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.
If you have a question about or problem with your transaction - the money you sent:
You must contact OFX. The Division of Banking does not have access to that information.
If you have are a Colorado Resident and have a complaint about OFX, the money transmitter - the company that sent your money:
All complaints must be in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob
Connecticut
Connecticut Department of Banking
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
(860) 240-8299
Delaware
Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
(302) 739-4235
District of Columbia
Department of Insurance, Securities, and Banking
1050 First Street, NE, 801
Washington, DC 20002
(202) 727-8000
Florida
Florida Office of Financial Regulation
200 E. Gaines St.
Tallahassee, FL 32399-0376
(850) 487-9687
Money Transmitter License #FT230000051
USForex Inc. d/b/a OFX is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call OFX at (888) 288-7354 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (800) 848-3792
Georgia
Georgia Department of Banking and Finance
Money Service Businesses
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
(888) 986-1633
Hawaii
Division of Financial Institutions
335 Merchant Street, Rm 221
Honolulu, HI 96813
(808) 586-2820
Idaho
Idaho Department of Finance
800 Park Blvd, Suite 200
Boise, ID 83712
(208) 332-8000
Illinois
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington, Suite 500
Springfield, IL 62786
(888) 473-4858
Money Transmitter License #MT.0000225
If you are an Illinois resident and have a complaint or other concerns regarding the money transmission services offered by OFX, you may contact the Illinois Department of Financial Regulation at 1-888-473-4858 or by mail at 320 W. Washington, 3rd Floor, Springfield, IL 62786.
Indiana
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, IN 46204
(800) 382-4880 (Indiana only)
(317) 232-3955 (out of state residents)
Iowa
Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309
(515) 281-4014
Kansas
Kansas Office of the State Bank Commissioner
700 S.W. Jackson, Suite 300
Topeka, KS 66603-3796
(785) 296-2266
Kentucky
Kentucky Department of Financial Institutions
1025 Capital Center Drive, Suite 200
Frankfort, KY 40601
(800) 223-2579
Louisiana
Louisiana Office of Financial Institutions
8660 United Plaza Blvd., Suite 200
Baton Rouge, LA 70809
(225) 925-4660
Money Transmitter License #1021624-836198
Maine
Department of Professional and Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, ME 04345
(207) 624-8500
Maryland
Maryland Department of Licensing & Regulation
500 N. Calvert Street, Suite 402
Baltimore, MD 21202
(410) 230-6100
Money Transmitter License #1021624
The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding USForex Inc. d/b/a OFX at: Commissioner of Financial Regulation, Attention Complaint Unit, 500 North Calvert Street, Room 402, Baltimore, Maryland 21202, toll-free telephone number: 1-888-784-0134.
Massachusetts
Massachusetts Division of Banking
1000 Washington Street, 10th Floor
Boston, MA 02118
(617) 956-1500 (out-of-state resident)
(888) 283-3757 (Massachusetts residents only)
Michigan
Michigan Department of Insurance and Financial Services
530 West Allergan St, 7th Floor
Lansing, MI 48933
(877) 999-6442
Minnesota
Minnesota Department of Commerce
Financial Institutions Division
85 7th Place East, Suite 500
St. Paul, MN 55101
(651) 296-2488
Money Transmitter License #MN-MT-52111
If you are a resident of Minnesota you may voluntary disqualify yourself from sending or receiving money transfers through OFX by contacting compliance@usforex.com. All voluntary disqualifications expire within one year from the date of the request, unless you specify that the request remain in effect for a longer period. You may terminate the disqualification at any time by providing written notice to OFX at compliance@ofx.com. Individuals who request disqualification are subject to inclusion on Minnesota’s “No Transmit List” and as such OFX may be obligated to provide your identifying information to the Minnesota Department of Commerce. For more information on Minnesota’s “No Transmit List,” please see Minne. Stat. 53B.27, subd 3.
Mississippi
Mississippi Department of Banking & Consumer Finance
4780 Interstate 55 N, 5th Floor
Jackson, MS 39236-2129
(800) 844-2499
Missouri
Missouri Division of Finance
301 West High Street, Room 630
P.O. Box 716
Jefferson City, MO 65102-0716
(573) 751-3242
Nebraska
Nebraska Department of Banking & Finance
1526 K Street. Suite 300
Lincoln, NE 68508-2732
(402)471-2171
New Hampshire
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
(603) 271-3561
New Mexico
New Mexico Regulation & Licensing Department
Toney Anaya Building, 2550 Cerrillos Road
Santa Fe, NM 87505
(505) 476-4500
New Jersey
New Jersey Department of Banking & Insurance
Licensing Services Bureau – Banking
P.O Box 473
Trenton, NY 08625-0473
(800) 446-7467
(609) 292-7272
New York
New York State Department of Financial ServicesOne State Street
New York, NY 10004-1511
(877) 226-5697
Money Transmitter License #102944
USForex Inc. d/b/a OFX is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany NY 12257, ph (800) 342-3736, website www.dfs.ny.gov/consumer/fileacomplaint.htm
North Carolina
Office of the Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27603
(919) 733-3016
North Dakota
North Dakota Department of Financial Institutions2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
(701) 328-9933
Ohio
Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215
(866) 278-0003
Oklahoma
Oklahoma State Banking Department
2900 N. Lincoln Boulevard
Oklahoma City, Oklahoma 73105
(405) 521-2782
Oregon
Department of Consumer & Business Services
Division of Finance and Corporate Securities
P.O. Box 14480
350 Winter St. NE
Salem, OR 97309-0405
(866) 814-9710 (Oregon residents only)
(503) 378-4140
Pennsylvania
Pennsylvania Department of Banking & Securities
17 North 2nd Street, Suite 1300
Harrisburg, PA 17101
(800) PR. BANKS (Pennsylvania residents)
(717) 787-1854 (out-of state residents)
Rhode Island
Rhode Island Division of Banking
1511 Pontiac Ave, Bldg 68-2
Cranston, RI 02920
(401) 462-9500
South Carolina
South Carolina Consumer Finance Division of the Board of Financial Institutions
1205 Pendleton Street, Suite 306
Columbia, SC 29201-3756
(803) 734-2020
South Dakota
South Dakota Department of Labor and Regulation
Division of Banking
1601 N. Harrison Ave, Suite 1
Pierre, SD 57501
(605) 773-3421
Tennessee
Tennessee Department of Financial Institutions
Tennessee Tower
312 Rosa L. Parks Ave, 26th Floor
Nashville, TN 37243
(800) 778-4215
Texas
Texas Department of Banking
Corporate Activities Division
2601 North Lamar Blvd.
Austin, TX 78705
(877) 276-5554
Money Transmitter License #3075
If you have a complaint about our services, first contact OFX customer support at 1-888-288-7354. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking at 2601 North Lamar Blvd, Austin, TX 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov
Utah
Department of Financial Institutions
P.O. Box 146800
Salt Lake City, UT 84114
(801) 538-8830
Vermont
Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101
(802) 828-3307
Virginia
Bureau of Financial Institutions
1300 East Main Street, Suite 800
P.O. Box 640
Richmond, VA 23218-0640
(800) 552-7945 (VA residents only)
(804) 371-9657 (out-of-state residents)
Washington
Washington Department of Financial Institutions
Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501
(877) 746-4334
Money Transmitter License #550-MT-70494
Right to Refund—The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs:
(i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund;
(ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund;
(iii) OFX has reason to believe that the a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or
(iv) OFX is otherwise barred by law from making a refund.
West Virginia
West Virginia Division of Banking
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
(304) 558-2294
Wyoming
Wyoming Department of Audit
Division of Banking
Hathaway Building
2300 Capitol Ave. 2nd Floor
Cheyenne, WY 82002
(307) 777-7797
NMLS
Majority of USForex Inc. d/b/a OFX’s licenses are maintained in the National Multistate Licensing System & Registry, also known as NMLS. Information can be found at http://nmlsconsumeraccess.org/ and searching for our company by name (USForex Inc.) or NMLS license number (1021624).
