Most bank account numbers, SWIFT/BIC codes, IBANs, or branch numbers will have a particular format or fixed number of characters that are required. Our system knows this, therefore if something is not correct it will reject the recipient details.
Please always double-check that your recipient details are correct and ensure there are no spaces, dots, or dashes in front of or throughout the account numbers.
If you continue to have an issue, feel free to contact an OFXpert.
It may be because you’ve saved your recipient under a different currency than the one you have selected for your transfer. When you add a new recipient, you’ll be able to select the “currency sending to recipient.” These currencies are used to form a list of recipients sorted by currency for your transfers.
For example, if you are transferring AUD to NZD, the recipient options that will appear are those saved as “NZD” under the “currency sending to recipient.
If the deal hasn’t been paid yet, contact an OFXpert to assist you in adding the reference number to the transfer. Transfers in certain currencies may allow you to add an amendment even if the deal has already been paid. In all other cases, you can send a copy of the funds paid email to your recipient for their records.
It's easy to manage your transfers online when you OFX it. Simply log in to your OFX account and click on "Beneficiaries” and select “Add New Beneficiary” to add a new recipient.
We will need information such as, recipient full name and address, bank name, and then specific bank details such as account number, branch code and SWIFT Code/BIC (Bank Identification Code) depending on the country you are transferring to.
You can also edit any of your recipient’s existing details in the “Recipients” section. If you’ve entered the wrong recipient details for a transfer please contact one of our team members immediately.