We're serious about your online security

How We Protect You

We take the security of your personal and account information seriously. To ensure we provide you with a safe and secure service we have a number of security measures in place to protect you online.

identity protection

Identity Protection

We take care to gather the right information from you, to protect you from identity theft and fraud.

Passwords, security questions and automatic time-outs are in place to keep your account safe.

fraud protection

Fraud Prevention

We use sophisticated technology to monitor registrations, logins and transactions to identify suspicious activity.

Our fraud system utilises a multi-layered approach to detect and prevent fraud by detecting phishing, malware and fraudulent apps that are targeting our product and customers.

SSL encryption

SSL Encryption

To protect your information from being intercepted, our site’s Secure Socket Layer (SSL) encryption creates a secure connection with your browser when you register and login into our online services.

How To Protect Yourself

We are committed to researching, developing and adopting leading digital security technologies to provide you with a safe and secure service. 
Keep your passwords and security details safe, so no one else can access your online accounts.
Secure your personal documents at home, at your work, and when you travel.
Download security updates and use anti-virus software to protect against attacks from new viruses.
Identify and delete hoax emails. Filter and delete spam (emails from a source you don't trust).
You should also avoid using unsecured Wi-Fi networks for secure transactions, like banking or online shopping.
When using social media, adjust privacy settings to control what you share. Be careful how much personal information you post or reveal.

To maximise your security, we encourage you to learn how to spot the warning signs of a scam and protect yourself.

Norton Secured By Symantec Logo

OFX is securely sealed by Norton's Symantec SSL certificate to provide you with higher level of digital security. Transfer with confidence with OFX.

Security FAQs

OFX is a smarter way to transfer. We offer:

  • Better-than-bank exchange rates – for both personal and business transfers, we regularly save customers thousands of dollars, and for bigger transfers, the savings can run into the tens of thousands. Why are the bank rates so bad? You would have to ask them.
  • 24/7 customer service – we have 24-hour dedicated expert service and the latest technology that in most cases enables our customers to start a transfer instantly.
  • 55 currencies (and counting) – you can make a transfer with all the major currencies along with a wide variety of exotics to over 190 countries.
  • A trusted global network – we have an extensive, highly regulated global network of bank accounts (115 to be exact) that allows for swift and safe transfers. We have more than 300,000 customers worldwide, transferred over $100 billion and are ASX listed.
  • A range of fast and secure ways to transfer – a key OFX difference is that we allow you to lock-in exchange rates before you transfer money. OFX also offers Limit Orders so you can take advantage of favourable market movements, even when you sleep!
  • Specialised business and risk management transfer options – for business customers we also offer our great rates and no OFX fees. We provide a range of options to help our customers manage foreign exchange risk.

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.

Typically, we verify your identity electronically and pretty quickly. However, sometimes we’ll need to get some documents from you.

If you’ve sent us documents, we’ll try to respond back to you within a few business days after we receive them. 

If it’s taking longer than this, and you need to make a transfer, please get in touch.

A driver's licence can be used as either photo identification or as a proof of address however not as both.

Generally, we require two different forms of identification. We accept a number of identification documents such as a passport or utility bill, however our friendly customer service team will be let you know exactly what we need when you register.

Help us help you by reporting all suspicious emails, telephone calls or concerns below.

Thank you for your enquiry!
Oops! Something went wrong. Please try again.
  • Required
  • Required
  • Not valid
  • The primary contact number is not valid
  • Required