Saddington Insurances unlocks rewards points with business spend

About Saddington Insurances

Saddington Insurances Pty Ltd, operating within Brookvale Insurance Brokers, is a family-run brokerage that has proudly served clients for over four generations. Sole Director, Tom Saddington, has been in the insurance industry since 2012 and took over the family business in 2019 with a commitment to providing tailored insurance advice and genuine client relationships.

The brokerage focuses on supporting small-to-medium businesses, property owners and domestic insurance needs, focusing on approachability, reliability and trust.

OFX’s service is first-class…If I ever run into an issue, it’s resolved straight away with clear guidance. It’s great knowing I have that support when I need it.

Tom Saddington – Director, Saddington Insurances

The Problem

Fragmented payment systems slowing down a growing brokerage

As a growing family-run brokerage, efficiency and oversight are key factors for Saddington Insurances. Behind the scenes, Director Tom Saddington found his time was increasingly consumed by an unnecessary administrative burden: a fragmented payment ecosystem.

“Before OFX, paying bills and expenses was messy. I had multiple providers and was often paying through different platforms, which took a lot of time,” says Tom.

This fragmented approach created three key bottlenecks:

1. Significant time drain

Managing accounts payable, bill settlement and supplier expenses across multiple different platforms meant that Tom had less time to focus on client relationships – the backbone of the business – and more time on repetitive administrative tasks.

2. Limited financial visibility

With payments scattered across multiple systems, reconciliation became unnecessarily complicated, cash-flow visibility was limited, and it grew harder to maintain a clear, real-time view of the business’ financial position.

3. Manual, error-prone workflows

Manual tasks like entering invoices and navigating disconnected systems created unnecessary risk, increasing the likelihood of delayed payments, missed details and reconciliation errors.

Tom recognised that in order to scale effectively, he needed to find the right platform that could consolidate payments, improve visibility and reduce administrative load. “For me, trust, simplicity and service are key. I wanted a system that saved time, offered security, and was backed by a responsive team who cares about their clients,” Tom explains.

The Solution

Financial clarity with spend management

Partnering with OFX gave Saddington Insurances the control, visibility and simplicity Tom had been searching for. By consolidating payments into a single platform, the business now manages its spend in one place, eliminating the fragmentation that once slowed operations down.

With OFX’s integration into leading accounting tools like Xero, transactions sync automatically, removing manual reconciliation and ensuring the books stay accurate in real time. This seamless flow of data has transformed what used to be a resource-heavy process into an efficient, automated workflow.

“It’s streamlined everything. I can manage all my monthly expenses, including ATO bills, through one platform and know exactly where I stand. It’s made my cash flow and bookkeeping much easier to manage.”

This has saved his team approximately 3 hours per week on admin tasks, eliminating double handling of reconciliations, providing clearer oversight of outgoings and giving the team complete financial transparency.

Saving time by centralising operations

By moving his global payments into OFX, Tom was finally able to unify his financial operations. This consolidation has given him clearer oversight of where money is going, reduced manual data entry, and removed much of the friction from his month-end processes.

“I’ve saved hours every week by bringing all my payments into one platform. The time I used to spend reconciling transactions across different providers has virtually disappeared. On top of that, I’m earning more AMEX points each month. The combination of time savings and financial rewards through using OFX has made a big difference to how efficiently I run my business.”

Automation has also become a key advantage. Incoming invoices can be easily scanned and entered into Tom’s OFX account as soon as they arrive, eliminating the need for repetitive manual input. Custom rules determine whether invoices are auto-paid or require approval, and when approval is needed, Tom can even review and confirm on the mobile app – keeping the process fast and convenient.

The result is a streamlined operational flow that saves time and gives Tom the freedom to focus on serving his clients rather than juggling financial systems.

Automated rewards on business spend

Tom ultimately chose OFX because it aligned with his brokerage’s commitment to trust, simplicity and streamlined operations while offering tangible financial benefits. By enabling business payments in Australia through a rewards-linked AMEX card, OFX provided an immediate and measurable uplift in value.

“I chose OFX because it was simple to use, competitively priced and gave me the added benefit of earning AMEX points through my business payments. It ticked every box – efficiency, service and reward. I’ve been able to turn business payments into business class flights for work.”

With OFX, Tom found a partner that not only simplified his processes but enhanced them, turning everyday payments into a strategic advantage.

Dedicated support from specialists

The onboarding process with OFX was easy, with the team ensuring a quick and clear setup. “The platform is intuitive. It didn’t take long for anyone in the team to get comfortable using it,” says Tom.

What has made the experience even stronger is the quality of service. Tom benefits from a dedicated local account manager who provides proactive, responsive support whenever it’s needed.

“The service is first-class. My account manager is based locally. He’s friendly, contactable and genuinely service-oriented. If I ever run into an issue, it’s resolved straight away with clear guidance. It’s great knowing I have that support when I need it,” Tom adds.

I’d recommend OFX to any business owner who wants a simple, efficient payment system that also lets them earn AMEX points along the way. It just makes sense for small businesses.

Tom Saddington – Director, Saddington Insurances

Simplifying finances to empower growth

Since using the OFX platform, Saddington Insurances has achieved:

Significant time savings with payments that are now executed and managed on one platform. This has cut down administrative hours previously spent navigating multiple platforms.
Improved visibility over expenses and simplified bookkeeping, leading to faster, more accurate end-of-month reconciliation.
Increased AMEX rewards for business outgoings, allowing the brokerage to earn rewards by turning essential expenses into benefits.
Reliable support from a local, dedicated account manager.

Ultimately, OFX has empowered Saddington Insurances to focus on what matters most: delivering exceptional service to clients while ensuring its financial processes run efficiently and effectively.

“I’d recommend OFX to any business owner who wants a simple, efficient payment system that also lets them earn AMEX points along the way. It just makes sense for small businesses,” says Tom.