Your upgraded OFX Business Account FAQs 

After reviewing and accepting the Terms & Conditions, you’ll land on the homepage dashboard, where you’ll see a refreshed interface. The dashboard provides easy access to essential features, like getting an FX quote and viewing your AUD account balance. 

The dashboard is customisable and will become more populated as you add more global business accounts and start transacting. To help you navigate the new platform, you have the option to ‘take a tour’, which will introduce you to some of the tools available.

To access your account, continue to log in through our secure site. For your first login to the new platform, use your existing login details. On subsequent logins, you’ll need to use your email address as your username. The platform will prompt you to do this.

There’s no impact to any Spot Transfers booked and paid for prior to you moving to the new business platform. 

Recipients you’ve used in the last two years, and those you’ve added or updated in the last year will be available under ‘Recipients’ in the new business platform.

Yes. The last 12 months worth of transaction history will be securely moved to the new platform. If you need older records, please email us at business@ofx.com and we can help.

Your upgraded account also comes with a new business mobile app. This mirrors the desktop version, replacing the old mobile app, and allows you to perform all your account actions from the comfort of your phone. You can download the new OFX Business AU mobile app from the Apple App store or Google Play store.

Once we move you to our new and improved business platform, you’ll no longer have access to the old OFX business platform. However, you can still make FX transfers as quickly and securely as you’ve always done with OFX. Your transaction history and recipients will also be available on the new platform.

If you have any questions or would like a walk-through of the platform and how to use your upgraded business account, please contact us.

Yes, our new OFX Australia Business Platform has new services and some changes to our fees. We’ve updated our Product Disclosure Statement (PDS), which has details of the new services and the changes to fees that will apply. Key updates to the PDS include:

*See General T&Cs: 5.4 ‘OFX Global Account’ 

Please review the updated legal documents below, which will apply to your OFX Business Account from the date of your upgrade:

OFX General Terms & Conditions (Business)

OFX Subscription Agreement

OFX Card Agreement 

Product Disclosure Statement (PDS)

The new business platform includes subscription plans. You’ll be moved to the ‘Business’ plan, which has a $0 subscription fee, corporate cards for up to three members of your team, unlimited virtual company cards and competitive FX rates that you’ve come to expect with OFX.

Once you’re set up and comfortable with the new platform, you can always choose to upgrade to our Business Plus plan to access additional features, such as payment approvals, expense management, receipt capturing and employee reimbursements, whenever you need. We also offer a 30-day free trial of the Business Plus plan to see if it’s right for you.

Previously, you’d book a deal and send the funds to OFX’s AUD account to facilitate the transfer to your recipient. Now, you’ll have access to an AUD account in your company name, with a BSB and unique account number. This means you can make international payments directly from your account and enjoy more oversight of the payment status to your supplier or vendor. 
Tip: To ensure seamless FX payments, we recommend updating your online banking with these new AUD account details as soon as you transition to the new platform.

Yes. We’ve created an AUD account in your company’s name with a BSB and unique account number. This is the account you’ll pay into to make your FX payments. 
Tip: To ensure seamless FX payments, we recommend updating your online banking with these new AUD account details as soon as you transition to the new platform.

You’ll no longer receive a ‘Deal booked’ or ‘Payment Created’ email. Instead you can customise the notifications you receive from us and the frequency. You have the option to receive notifications every time a payment is made, on a daily basis, or not at all. Additionally, you’ll receive an email once the payment has landed in your recipient’s account.

No, you’ll no longer need to include a client reference number or deal ID. We’ve created an AUD account in your company’s name with a BSB and unique account number. Think of it like a transactional account. You can directly pay into this account to facilitate your FX payments to your suppliers or vendors.

This new platform aims to give you more control over your FX payments and financial operations, with features like cards, global business accounts in 30+ currencies and the ability to pre-convert funds and hold them in your account to take advantage of favourable market conditions.