What is 2-Step Verification?
2-Step Verification is an extra level of protection to your account which ensures that only you will be able to perform important actions on your account, even if someone knows your password.
Why is 2-Step Verification important?
2-Step Verification increases the general security of your OFX account. By requiring a two-step verification process it minimizes exposure to fraudulent activities such as your account being compromised by an unauthorized user.
How does 2-Step Verification work?
Every time you login to the OFX platform, you will need to provide three pieces of information – your username, your password and a verification code that will be sent by SMS text message to the mobile phone number on your OFX account. Each verification code is valid for 3 minutes and you’ll be sent a different verification code every time you attempt to login. This extra level of protection significantly improves the security of your OFX account.
What if I don’t receive a verification code via text message?
If you didn’t receive a text message, you can tap ‘Resend Code’ on the screen and we’ll send you another code to your number. If the problem occurs again, contact us.
I received an OFX verification code but I was not trying to access my account. What do I do?
If you receive a verification code but were not trying to log in to your OFX account, please contact us immediately by calling us at:
- +1 888 288 7354 (Personal account helpline)
- +1 888 966 6888 (Business account helpline)
In case you are overseas, you can view our international phone numbers.
My mobile number has changed OR OFX doesn’t have my correct number. What should I do?
If you are unable to receive an SMS text message or need to update your details simply contact us 24/7. Our customer service team can help update your mobile number over the phone, so you can start receiving verification codes.
To ensure that you can always make changes to your account online, we strongly encourage that you keep the mobile number on your OFX account up-to-date in the ‘Profile & Settings’ section on the website.
I am overseas and am unable to receive the SMS verification code. What should I do?
If you are travelling overseas and are unable to receive an SMS text message to your phone contact us, 24/7. If you have an alternate mobile number while travelling, our customer service team can help update your mobile number temporarily, allowing you to receive verification codes.
For security purposes, if you cannot provide an alternate number while travelling, you will not be able to gain access to your account but don’t worry! Our customer service team will be happy to help you with any account-related questions and requests, including transfers, over the phone. You can find our international phone numbers here.
Can I turn-off 2-Step Verification?
For your security, you cannot turn-off 2-Step Verification. As we are fully regulated, we are required to implement security measures that prevent unauthorized access to your account including 2-Step Verification. At OFX, we make client security our priority. As regulations change we will ensure we update our security practices to continue to reduce the risk of fraudulent activity on your account.
Does it cost to use 2-Step Verification?
We recommend that you check with your mobile phone provider to understand if there are any costs associated with receiving SMS text messages, especially when travelling overseas.
Do I still need to remember the security question associated with my OFX account?
Yes. Currently, we have rolled out 2-Step verification only on certain digital channels – secure web and mobile app. So, you will no longer be asked to answer your security question within these channels. However, when contacting us over the phone, we might still ask you to answer your security question to ensure that we are speaking to the right person.
I have multiple mobile numbers. Which mobile number will the verification code be sent to?
The verification code is sent to the mobile number that was added most recently to your OFX account. On the 2-Step Verification popup, you can also view the last 3 digits of the mobile number we have sent the code to in case you’ve forgotten what number we currently hold.
I am part of a Corporate Organization with multiple users using individual accounts to access the OFX website. How will 2-step verification work for us?
2-Step Verification requires a valid mobile number for each user on your OFX account. When each user logs in, they will be required to enter a short verification code sent to their mobile via SMS.
To ensure that all users can always access their accounts online, we strongly encourage that you keep the mobile numbers on all OFX accounts up-to-date in the ‘Profile & Settings’ section on the website.
I have an authorized user on my account. Can I add another number to receive the verification code?
No. We can only send the verification code to one mobile number per account.
To ensure that all users can access the account online, we strongly encourage that you inform the authorized users of the change and keep the mobile number on the OFX account up-to-date in the ‘Profile & Settings’ section on the website.
I do not have a mobile number. What alternatives do I have?
OFX only supports 2-Step Verification through SMS verification codes. In case you do not have a mobile number and want to perform actions which require verification, you can contact us 24/7. Our customer service team will be happy to help you with any account-related questions and requests over the phone.