As OFX turns 25, it seemed fitting to spotlight some of the clients who have been there from the very beginning (or just about), and who continue to use our services for their personal and business global money transfer needs to this day.
Paul Du Temple
Wheelers, Managing Director
When did you first become a client of OFX?
I think it was 2001 – first year of trading.
Why did you choose OFX?
It was the first online forex operation that I was aware of, it seemed like a great idea as it saved money and time when compared to banks.
What has your experience of using OFX been like?
You have been customer focused from the beginning and nothing has changed to this day. The platform continues to be simple and intuitive.
What has your experience been of the people at OFX you’ve interacted with?
First rate. I can’t recall having a problem with anything and so our need to speak with someone is minimal. If we have any questions they are answered promptly and professionally by our assigned contact.
How have you seen the customer experience change since you first became a client?
The customer experience has been very good from the start. The website interface is so simple and clean that it is easy to make the transfer you’d like to make. I don’t recall any IT or website issues that have affected us.
Have you ever recommended OFX as a service? And if so, why did you recommend us?
Yes, many times. OFX saves time and money and is completely reliable.
Ravi Shukla
Bulk Marine Asia Ltd., Director
When did you first become a client of OFX?
Probably since 2016, when OFX was known as Clear FX.
Why did you choose OFX?
We chose OFX for better forex and to save bank charges!
What has your experience of using OFX been like?
As a loyal customer, I have consistently experienced a level of professionalism and efficiency that sets you apart from other forex remittance providers. I am truly impressed and delighted with the overall customer experience you have provided me.
What has your experience been of the people at OFX you’ve interacted with?
It is good so far.
How have you seen the customer experience change since you first became a client?
It has always been wonderful. OFX employees or customer service staff help us to solve any questions when we encountered.
Have you ever recommended OFX as a service? And if so, why did you recommend us?
Yes, we find OFX reliable and the platform (e.g. add recipients, booking deals etc.) is user-friendly.
Sarah Connor
Spelean Pty Ltd., Freight Manager Australia and NZ
When did you first become a client of OFX?
2003
Why did you choose OFX?
OFX was chosen all those years ago based – the great FX rates and customer service
What has your experience of using OFX been like?
It’s been consistently reliable over the years. As OFX has developed new systems , it has become easier to use. The FX rate is always competitive with other FX companies and the banks.
What has your experience been of the people at OFX you’ve interacted with?
I have nothing but praise for the OFX traders. They are always helpful and easy to reach.
How have you seen the customer experience change since you first became a client?
We have had the same client manager since 2007. Having that consistency makes it easier to deal with OFX.
Have you ever recommended OFX as a service? And if so, why did you recommend us?
Yes. For all the reasons mentioned above.
Tim Consolante
Mobile Centre Limited, Managing Director
When did you first become a client of OFX?
2006
Why did you choose OFX?
Back in the day you used to have to fill out a physical form for the bank. I was looking for a much simpler and easier option to save time and effort. OFX was recommended to me by another business.
What has your experience of using OFX been like?
Business used to be more based on relationships. But it has become transactional. I like that I can still pick up the phone and speak to my OFXpert, Jake. I have been looked after if I have had any problems and the price has been fair. It’s easy and simple. I get a call every week selling foreign currency services, but why would I change?
What has your experience been of the people at OFX you’ve interacted with?
All the people I have dealt with have been professional. Jake is a pleasure to work with – whether its buying forward contracts or a simple query. We’ve built a great relationship over time.
How have you seen the customer experience change since you first became a client?
The way we do business has changed. We now work with OFX to forward buy currency to manage the risk associated with currency fluctuations.
Have you ever recommended OFX as a service? And if so, why did you recommend us?
Yes, we have recommended OFX to others. You can log into the online platform and the job is done easily. Or call up, and book on the phone. The payments are fast. It’s very seamless and efficient. What more could I want?
