Your updated OFX Business Account FAQs 

After reviewing and accepting the Terms & Conditions, you’ll land on the homepage dashboard, where you’ll see an updated interface. The dashboard provides access to key features, like getting an FX quote, viewing your account balance and making global payments.

The information appearing on the dashboard can be tailored to your requirements and will show more details as you add more currency accounts and start transacting.

To access your account, continue to log in through our secure site. For your first log in to the updated platform, use your existing login details. On subsequent logins, use your email address as your username. The platform will prompt you to do this.

Any direct debit accounts you’ve set up with OFX will be available under ‘Fund your Account’. Please accept the updated Direct Debit Agreement when the platform prompts you to do this.

There’s no impact to any Spot Transfers booked and paid for prior to the updated business platform. 

Recipients you’ve used in the last two years, and those you’ve added or updated in the last year will be available under ‘Recipients’. If you’re unable to find your existing recipients, please email us at business@ofx.com and we can help.

You can choose a permitted method (including using your Visa or Mastercard card) to fund your OFX Global Account. Depending on the method you choose, a transaction fee may be incurred. There is no charge for funding your OFX Global Account by bank transfer except where funds are received via Wire or Swift. Banks or other third party intermediaries involved in the transfer of funds to your account may deduct a fee from the amount transferred. 

If you’d like to add a new bank account for OFX to withdraw funds from, you can do so at any time.

There are no changes to Direct Debit (Not relevant to UK/EU).

Yes, please update your USD/CAD account details 

Tip: To ensure seamless FX payments, we recommend updating your online banking with these new USD/CAD account details as soon as you transition to the updated platform.  

Yes, all your transaction history will be available on the enhanced OFX business platform. If you’re unable to find any records or would like us to provide you with any transactional statements, please email us at business@ofx.com and we can help.

Yes, there is a new OFX Business mobile app. You can download the new OFX Business mobile app. Please note the classic OFX mobile app will no longer work with your business account.

United States

Canada

Australia

UK

Ireland

Once your account is ready on the updated OFX Business platform, you will no longer have access to the classic OFX FX Platform,  website or app. You will be able to make FX transfers and global payments quickly and securely in your updated account in the same way as you have previously.

Your transaction history and recipients will also be available on the updated platform. If you have any questions or would like a live demo of the platform please email us. We are here to support you 24/7.

Our updated OFX Business Platform has new services and some changes to our fees. We’ve updated our Terms and Conditions, which has details of the new services and the changes to fees that will apply.

Please review the updated legal documents below, which will apply to your OFX Business Account from the date of your upgrade.

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Canada

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United Kingdom

Ireland

Previously, you’d book a deal and make payment to OFX’s account to facilitate the transfer to your recipient. Now, you’ll have access to an account in your company name, with a unique account number. This means you can make international and domestic payments directly from your account and enjoy more oversight of the payment status to your supplier or vendor.

If you’re making wire transfers, your account has unique SWIFT account details with its own IBAN number.

Tip: To ensure seamless FX and global payments, please update your online banking with these new account details as soon as you transition to the updated platform.

No, you won’t need to include a client reference number or deal ID anymore. We’ve set up a dedicated account in your company’s name with a unique account number. It functions like a transactional account, allowing you to make direct payments to support your international transfers to suppliers or vendors.

Your updated OFX Business Platform offers you even more control on how we notify you on your account activity. You’ll no longer receive automated emails for ‘Deal booked’ or ‘Payment Created’. You can choose when and how to receive our email notifications, including transaction confirmations. You have the option to receive email notifications every time a payment is made, on a daily basis, or not at all. Additionally, you’ll receive an email once the payment has landed in your recipient’s account. 

You can make this selection in the Setup > User > Notify me about section after logging into your updated OFX Business account.

This platform aims to give you more control over your funds, FX payments, with features like currency accounts in 30+ currencies and the ability to convert funds when you choose and hold them in your account. 

Access to currency accounts. You’ll be issued new virtual accounts in all currencies that you currently hold in your Global Currency Accounts. In addition to that, you will also be issued a local virtual account in your local currency (being one of USD, AUD, GBP, EUR, CAD or SGD). 

Ability to create virtual accounts in 30+ currencies including USD, EUR, GBP and more. 

Create and track payments directly in the platform, with oversight of payment status, recent payments and deposits into your account.

Yes, our specialists are here to help 24/7. You can contact us via phone or email.

United States
1 888 966 6888 (Local call)
+1 415 449 1375 (International)
Email: corporatenorthamerica@ofx.com

Canada
1 855 680 0745 (Free call)
Email: business@ofx.com 

Australia
1300 300 524 (Local call)
+61 2 8667 8091 (International)
Email: business@ofx.com 

United Kingdom
+44 207 614 4195
Email: dealers@ofx.com 

Ireland
+353 1 582 5307 (International)
1 800 948 364 (Local call)
Email: customer.service@ofx.com

Your updated OFX Business Platform offers virtual accounts in even more currencies than before. You can now open virtual accounts in over 30 currencies including AUD, GBP, EUR, USD, CAD and SGD.

You will be issued new virtual accounts in all currencies that you currently hold in your Global Currency Accounts. In addition to that, you will also be issued a local virtual account in your local currency (being one of USD, AUD, GBP, EUR, CAD or SGD).  Any funds received into your existing virtual accounts will be automatically transferred into your corresponding virtual account.

If you hold a USD or a CAD Global Currency Account in the OFX FX Platform, these accounts will be closed October 10th, 2025. To know the exact date on which your USD or CAD Global Currency Accounts will be closed, please refer to the email communications sent to you or please contact us at business@ofx.com and we’ll let you know.

All of your virtual accounts details can be easily accessed after logging into your updated OFX Business Platform from the ‘Accounts’ section on the left hand navigation Both local and international (SWIFT) account details are provided, so that you are ready to collect funds and grow your business.

Your updated account offers virtual accounts in 30+ currencies. However, at this time, you can only open one virtual account per currency, so the balances of multiple accounts in the same currency will be transferred into a single virtual account. 

Any funds that you currently hold in your Global Currency Accounts virtual accounts will be transferred into the new corresponding accounts on the same day your account is updated from the OFX FX Platform to the OFX Business Platform. 

Please note that there might be a temporary delay in accessing these funds during the period of transfer. We recommend planning your payments in advance to avoid any disruptions. 

To know the exact date on which your account will be upgraded, please refer to the email communications sent to you or please contact us at business@ofx.com and we’ll let you know

Please note that on October 2, 2025  and October 7, 2025, there may be a temporary delay in accessing these funds in your account. We recommend planning your payments in advance to avoid any disruptions.

Yes, you can access your full transaction history and statements by simply logging into your OFX account. However if you wish to get your past statements or account certificates, please contact us at business@ofx.com and we’ll provide it to you.