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I am overseas and am unable to receive the SMS verification code. What should I do?
If you are travelling overseas and are unable to receive an SMS text message, you can click on ‘Need Help? Contact Us’ and give us a call.
If you have an alternate mobile number whilst you are overseas, our customer service team can help update your mobile number over the phone, so you can start receiving the verification code. If you do not have an overseas number, you will not be to access your account online whilst you’re overseas.
Our customer service team will be happy to help you with any account-related questions and requests, including transfers, over the phone.
General & Other
- Do you accept part payments?
- How do I add a new currency to my profile?
- How do I update my personal details?
- How long is a live exchange rate valid for?
- How Do I Find My ACH Routing Number?
- I’ve forgotten my username or password – what should I do?
- What is a forward contract?
- What is a routing number?
- What are SEPA Transfers?
- What are Spot Rates?
- What is an IBAN?
- What Is NEFT?
- What is BSC?
- What is CHIPS?
- What is IFSC?
- What is NCC?
- What’s my Client Reference number for?
- What should I do if my debit card payment results in an unknown error?
- What is the OFX Customer Rate?
- What is the market rate or interbank rate?
