I am overseas and am unable to receive the SMS verification code. What should I do?

If you are travelling overseas and are unable to receive an SMS text message, you can click on ‘Need Help? Contact Us’ and give us a call.

If you have an alternate mobile number whilst you are overseas, our customer service team can help update your mobile number over the phone, so you can start receiving the verification code. If you do not have an overseas number, you will not be to access your account online whilst you’re overseas.

Our customer service team will be happy to help you with any account-related questions and requests, including transfers, over the phone.

If you have any questions that aren't answered in our FAQs, feel free to ask us here.

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