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General & Other

Will I be notified when my receiving account receives funds?

Yes. Once the funds have been received into the receiving account, we will send you an email to notify you.

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What’s My Client Reference Number For

When you transfer your funds to us via a bank transfer, you need to include your Client Reference number so we can tell who the money has come from. This number will be included in the confirmation e-mail sent to you after your lock-in your transfer.

You can also find it by logging in online and going to the “Our Account Details” tab and selecting an available currency. Your unique Client Reference number will be next to “Reference” on the last line of every bank account.

We've made it easy and this number is unique to you for all your transfers and every currency. Once you save the details on your online banking, it is the same every time.


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What is the Customer Rate?

Our OFX Customer Rate is an estimated rate that is based off the current Market Rate and includes our margin but excludes any fees (if applicable). 

Each OFX Customer may get a different rate depending on the Market Rate; the value of their transfer; how often they transfer; and or the currency pairing of their transfer.

To see what rate we can offer you on a currency exchange transfer with OFX, please login to your OFX account. If you do not have an OFX account, register now


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What Is an NCC?

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.


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What Is NEFT

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.


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What Is CHIPS: Clearing House Interbank Payments System?

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.


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What Is IFSC?

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.


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What Is BSC When Transferring Money Internationally?

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.


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What Are SEPA Transfers?

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.


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What Are Spot Rates

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.


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I’ve Forgotten My Username Or Password What Should I Do

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.


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How to Find U.S. Account and Routing Numbers

A routing number is a 9-digit code. It will identify where your bank account was first opened. To locate your routing number, you can simply look at one of your checks. You’ll notice that the bottom of your check has three sets of numbers. The first set is the routing number, which is found on the bottom left side.

How to find your U.S. account number:

Unlike the routing number, your account number will be unique, as it will identify your bank account.

To locate your account number, you can look at your bank statements, or you can look at your checks again, as it will be the second set of numbers at the bottom. Usually, an account number will be 10-12 digits long, but its length could vary from one bank to another.

Sometimes, the account number and check number are reversed, so your account number will be found on the right side of the bottom of your check, as opposed to in the middle. You’ll know the difference because the check number will be shorter.

When in doubt, contact your bank

If you have any difficulty locating your U.S. account and routing numbers for an online transfer, you can also log into your online banking site or you can contact your bank for more support.

Alternatively, you can use these links to confirm your routing number via your bank’s website:

Bank of America routing number

Capital One routing number

Chase routing number

Citibank routing number

PNC routing number

SunTrust routing number

US Bank routing number

Wells Fargo routing number


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How Long Is a Live Exchange Rate Valid For?

Need to change or edit your details? Easy.

  1. Simply log in into your account and click “Your Profile.”
  2. Enlarge the profile category that you want to edit by clicking on the “+” symbol.
  3. Edit away.

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How Do I Update My Personal Details

Need to change or edit your details? Easy.

  1. Simply log in into your account and click “Your Profile.”
  2. Enlarge the profile category that you want to edit by clicking on the “+” symbol.
  3. Edit away.

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How Do I Find My ACH Routing Number?

ACH stands for Automated Clearing House. To find your ACH routing number, first check your checkbook. It may be the nine-digit number to the left of your account number. ACH is an electronic money transfer system that lets individuals receive or send payments via the Federal ACH network of banks in the United States. 

What’s the difference between ABA and ACH?

While many banks will use the same code for their ABA routing number and their ACH routing number, you may want to confirm your ACH routing number by checking your bank’s website. To do so, log in to your online banking platform or use Google to search something like ‘ACH routing number bank of america”. This should take you to the info you need (just make sure you’re on your bank’s site, not someone else’s).

Alternatively, you can use these links to confirm your ACH routing number via your bank’s website:


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How Do I Add A New Currency To My Profile

We offer 55 currencies including all the majors and a wide variety of exotics.

A full list of our available currencies can be found in our currency converter.

They’re also listed here. You can add any of these to your profile by selecting them from the drop down list when you start a transfer online.

If the currency you want to deal in does not appear on the drop-down list when you are trying to make a transfer, please call us on 1300 300 424 (Local call) and one of our expert team members will assist you.


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Do You Accept Part Payments

We understand that in some circumstances (like when banks impose daily transfer limits) you might not be able to make a full payment for your transfer. Your bank may be able to temporarily increase your transfer limits.

So, depending on the circumstances, we’ll accept part payments for your transfer. But it’s important that you tell us when you book in the transfer. 

Once we receive the full amount you have transferred, we will then deliver the funds to your recipient bank account.


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