Legal
Our Clients in Canada are dealing with CanadianForex Limited, doing business as OFX.
Find a list of our legal agreements, policies and related documents below.
Regulation
OFX is registered with the Financial Transactions and Reports Analysis Centre (FINTRAC). To view our registration details visit FINTRAC and reference our registration number M08560392.
OFX is also provincially registered as a money services business with Revenu Québec, with registration number 10713.
OFX Canada Business Platform
The following agreements apply to Canadian OFX business Clients who access services on our upgraded OFX Business platform on or after April 30, 2025 and those existing business Clients who have been upgraded to this OFX Business platform from the date of our email notice.
Currently, this won’t include existing business Customers using our OFX FX Platform. For existing business Customers, see our OFX FX Platform Terms below.
| OFX Services, including Currency Conversions and Payments | OFX General Terms and Conditions (Business) |
| Subscription Plans such as the OFX Standard, Full Suite and Custom | OFX Subscription Agreement (Business) |
| OFX Cards | OFX Card Agreement (Business) |
| OFX Cashback Terms and Conditions | OFX Cashback Terms and Conditions |
| Adding an OFX Card to your digital wallet on your mobile device | Apple Pay Terms and Conditions Google Pay Terms and Conditions |
| Fee Schedule | Fee Schedule |
| OFX Business Mobile App | OFX Business Mobile App |
OFX Advisors
The Advisor Terms and Conditions applies to those Advisors who have been added to act on behalf of a Client’s OFX Business Account.
OFX FX Platform
The Terms and Conditions Master Agreement apply to our existing business Customers who:
- have been referred to OFX through a referral or enterprise partner before April 30, 2025;
- use a Forward Contract; or
- are an online merchant or business accessing our Global Currency Account (GCA).
In addition to the Terms and Conditions Master Agreement, the following agreements apply to:
| Business Customers accessing and using our GCA Services | Global Currency Account Terms of Service |
| Business Customers who use the OFX mobile app | OFX Money Transfer APP EULA |
Referral Partner
The Affiliate Program Terms and Conditions apply to those OFX Affiliates who refer Clients to OFX on or after April 30, 2025. If you are an existing Affiliate (before March 26, 2025) and you want a copy of your existing Affiliate Program Terms and Conditions, you can contact us at partnersuccess@ofx.com
Recipient Account Customers
The Recipient Terms and Conditions apply to our Customers who use our Recipient Account Services to receive payments from an OFX Authorized Partner.
Recipient Terms and Conditions
Personal
These terms and conditions apply to personal, consumer Customers.
OFX Terms and Conditions Master Agreement
In addition to the Terms and Conditions Master Agreement, the following agreement applies to personal Customers who use the OFX mobile app:
Pre-Authorized Debit Agreement
For all Clients and Customers (Business or personal), to fund your transactions using Direct Debit, you must pre-authorize OFXCanadianForex o/a OFX “OFX” to debit your bank account with a pre-authorized debit agreement (“PAD Agreement”). The PAD Agreement sets out terms and conditions upon which OFX will initiate debits from your bank account.
For Business Clients on the OFX Business Platform, you can find your PAD Agreement in your OFX Business Account.
For Customers (business or personal) using the OFX FX Platform, you can download a copy of your PAD Agreement once you enter into the PAD Agreement with us using the OFX FX Platform.
You can also ask us for a copy of your PAD Agreement by contacting us:
| For Personal Customers: | For Business Clients: |
|---|---|
| Email customer.service@ofx.com Local call 1 888 288 7354 International +1 415 449 1379 | Email: corporatenorthamerica@ofx.com Local call 1 888 966 6888 International +1 415 449 1375 |
Legal Policies & Statements
A range of Statements and Policies are available on the Corporate governance page of our website. We have also outlined our commitment to our legal obligations in our Money Laundering Statement.
Our Complaints Policy outlines how we manage complaints.
Privacy and Data
Biometric Information and Retention Schedule