This policy is effective as of November 28th, 2017
At OFX, we are committed to customer satisfaction and maintaining your privacy. In order to ensure that your personal information is kept confidential, safe and secure, we have established comprehensive procedures and policies which are modeled upon the principles set forth in Canada’s Personal Information Protection and Electronic Documents Act, or PIPEDA.
If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
What Information Do We Collect?
When you initiate the online registration process for a transaction with OFX, we ask for certain personal information, for example, your name, date of birth, age, email address, physical address, ID numbers, income and financial or banking account information. In general, we seek to limit the amount and type of information collected to that which is necessary to run our everyday business and provide our products and services. If you choose to add a beneficiary on our website, we will ask you for your beneficiary’s name, email address, financial information (bank information) and physical address.
Purposes and Uses of Information
OFX collects personal information about you so that we can effectively provide our services to you including:
If we need to use your information for any other purpose, we will identify that purpose to you.
We may also use your information to communicate special offers, new products or features or invite you to participate in surveys or opinion-gathering devices. If you do not wish to receive such communications, you may “opt out” at the time OFX collects information or at any time thereafter by simply contacting us at 1-800-680-0750 or firstname.lastname@example.org.
OFX will only collect, use and disclose your personal information with your knowledge and express or implied consent, except where permitted or required by law. Your consent to use your personal information will be implied for the following purposes:
You can always refuse or withdraw your consent to the collection, use or disclosure of your personal information. Doing so may, in some cases, mean that we will be unable to provide you with the product or service that you have requested.
If you wish to withdraw your consent to the collection, use or disclosure of your personal information (unless it is required to provide you with the services you have requested or to provide you with necessary information relating to your accounts with us or as required by law) and/or do not want to receive information about our current and future product offerings, special promotions or other services, please contact us at 1-800-680-0750 or at email@example.com
OFX limits the collection of personal information to that which is necessary to fulfill the purposes identified at the time of collection or for those uses we have described above. The personal information that we collect necessarily depends on the product or services that you have requested and on legal and regulatory requirements. Personal information will always be collected by fair and lawful means and will generally be collected directly from you through:
Disclosure of Information
In many cases, personal information may be shared within the OzForex Group of companies or with other firms located outside of Canada. Accordingly, personal information may be stored or processed outside of Canada and may therefore be subject to the laws of those countries.
Retention of Information
OFX will keep personal information only as long as necessary for the identified purposes or as required by law. We will use care in the disposal, destruction, or de-identification of personal information to prevent unauthorized parties from gaining access to personal information.
Accuracy and individual access to information
It is important that the personal information we have is accurate, complete and up to date. To this end, you are encouraged to inform us when there are any changes to your information.
You may also, at any time, make the change on your Edit Profile page or contact our Privacy Officer to request access to your personal information, verify its accuracy and, if required, correct it. OFX will provide you with access to your personal information except where we are prohibited by law from doing so, or are permitted by law to restrict your access and have legitimate reasons for doing so. We will respond to your request within a reasonable timeframe.
OFX protects personal information by security safeguards appropriate to the sensitivity of the information. We endeavor to protect personal information from loss, misuse and unauthorized alteration using industry-recognized security standards which are reflected in system design, password protection, data management practices, and other measures established to protect the information we hold in physical and electronic forms. In addition, we restrict internal access to personal information to select members of the OFX and OzForex group companies’ staff.
Cookies and Web Technologies
We do not link the information we store in cookies to any personal information you provide while on our site. You may be able to configure your browser to accept or reject all or some cookies, or to notify you when a cookie is set, however, cookies must be enabled in order to access most functions on the site. Since each browser is different, please check the "Help" menu of your browser to learn how to change your cookie preferences.
Web technologies are also used to, track usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. We use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer.
You can manage your computing device’s settings to reject cookies or accept them only under specified circumstances. Refer to your browser’s or device’s technical manual for further instructions on how to manage cookies. Please note that if you choose to reject cookies on your device, you may not be able to use certain features and functionalities provided by our website and Mobile App.
To manage Flash cookies, please click here.
Social Media Widgets
Our website includes social media features, such as the Facebook Like button, and Widgets, such as the ‘Share This’ button or interactive mini-programs that run on our website (“Features”). These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
In order to fulfill requests for personal information records or to answer any questions or address any concerns individuals may have about privacy, please contact our Privacy Officer by mail, fax or email at the following addresses:
CanadianForex Limited trading as OFX
145 King Street West, Suite 1002
Toronto, Ontario M5H 1J8
Attn: Privacy Officer
OFX will promptly investigate all inquiries or complaints and take appropriate action or measures when justified, including amending its policies and practices.