Home » FAQs » Registration


Ive Registered When Can I Make A Transfer

After you’ve registered and we’ve verified your identity, you can begin transferring online.

If this is your first transfer, one of our team members will call you to confirm your transfer. Our global team is on hand if you ever need help making a transfer, otherwise you can complete your own transfers online.

We'll also send you an email and/or SMS to keep you updated on the status of your transfer, or you can track your transfer via our mobile app.

< See all FAQs

How Long Does It Take To Verify My Identity

Typically, we verify your identity electronically and pretty quickly. However, sometimes we’ll need to get some documents from you.

If you’ve sent us documents, we’ll try to respond back to you within a few business days after we receive them. 

If it’s taking longer than this, and you need to make a transfer, please get in touch.

< See all FAQs

Can Drivers License Be Used As Both Photo And Address ID

A Driver's Licence can be used as either photo identification or as a proof of address however not as both.

Generally, we require two different forms of identification. We accept a number of identification documents such as a Passport or Utility Bill, however our friendly customer service team will be let you know exactly what we need when you register.

< See all FAQs