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USSecurity
We're serious about your online security
How We Protect You
We take the security of your personal and account information seriously. To ensure we provide you with a safe and secure service we have a number of security measures in place to protect you online.
Identity Protection
We take care to gather the right information from you, to protect you from identity theft and fraud.
Passwords, security questions and automatic time-outs are in place to keep your account safe.
Fraud Prevention
We use sophisticated technology to monitor registrations, logins and transactions to identify suspicious activity.
Our fraud system utilises a multi-layered approach to detect and prevent fraud by detecting phishing, malware and fraudulent apps that are targeting our product and customers.
SSL Encryption
To protect your information from being intercepted, our site’s Secure Socket Layer (SSL) encryption creates a secure connection with your browser when you register and login into our online services.
How To Protect Yourself
We are committed to researching, developing and adopting leading digital security technologies to provide you with a safe and secure service.
To maximise your security, we encourage you to learn how to spot the warning signs of a scam and protect yourself.
Security FAQs
Why should I choose OFX to transfer money?
OFX is a smarter way to transfer. We offer:
- Better-than-bank exchange rates – for both personal and business transfers, we regularly save customers thousands of dollars, and for bigger transfers, the savings can run into the tens of thousands. Why are the bank rates so bad? You would have to ask them.
- 24/7 customer service – we have 24-hour dedicated expert service and the latest technology that in most cases enables our customers to start a transfer instantly.
- 55 currencies (and counting) – you can make a transfer with all the major currencies along with a wide variety of exotics to over 190 countries.
- A trusted global network – we have an extensive, highly regulated global network of bank accounts (115 to be exact) that allows for swift and safe transfers. We have more than 300,000 customers worldwide, transferred over $100 billion and are ASX listed.
- A range of fast and secure ways to transfer – a key OFX difference is that we allow you to lock-in exchange rates before you transfer money. OFX also offers Limit Orders so you can take advantage of favourable market movements, even when you sleep!
- Specialised business and risk management transfer options – for business customers we also offer our great rates and no OFX fees. We provide a range of options to help our customers manage foreign exchange risk.
Will my money be safe?
Yes.
More than 300,000 customers trust in our licences, regulation and global network of 115 bank accounts to safeguard their international transfers.
Our history of safe and secure transfers, totalling to more than $84 billion.
We’re an internationally-recognised provider of online money transfers for both personal and business customers. Our transfer platform also powers the international money transfer services of Travelex, ING Direct and Macquarie International Money Transfers among others.
The way we make transfers means that we never send the funds to your recipient without receiving the funds from you first. This ensures that we have an extremely low default risk when it comes to our transfers.
I’ve forgotten my username or password – what should I do?
Can’t remember your username or password?
It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.
How long does it take to verify my identity?
Typically, we verify your identity electronically and pretty quickly. However, sometimes we’ll need to get some documents from you.
If you’ve sent us documents, we’ll try to respond back to you within a few business days after we receive them.
If it’s taking longer than this, and you need to make a transfer, please get in touch.
Can my driver’s licence be used as both photo identification and address?
A driver's licence can be used as either photo identification or as a proof of address however not as both.
Generally, we require two different forms of identification. We accept a number of identification documents such as a passport or utility bill, however our friendly customer service team will be let you know exactly what we need when you register.
