Why Havent My Funds Arrived Yet

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My transfer is complete, however the funds haven’t arrived. Why not

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NOTICE TO CUSTOMERS (issued pursuant to s30 of the MCRBA): OFX is licensed under the Money-changing and Remittance Businesses Act (Cap. 187) to carry out remittance business. Please note that such licensing does NOT guarantee the performance of the remittance licensee and customers take the risk of any loss suffered from the remittance.