Home Legal OFX Cookies and Tracking Notice

OFX Cookies and Tracking Notice

This notice applies from 1 March 2021

Like many companies, we use cookies and similar tracking technologies on our Websites. Cookies enable us to provide a more efficient, safe and seamless user experience when you use our services or visit our Websites. This notice explains how and why we use cookies and similar tracking technologies, as well as your choices related to our use of cookies. Any capitalized term used and not otherwise defined below has the meaning given to it in our Privacy Policy.

In this notice, “OFX”, “we,” “us” and “our” refers to each company in the OFX Group including OzForex Limited, CanadianForex Limited, NZForex Limited, OzForex (HK) Limited, OFX Payments Ireland Limited, OFX Singapore PTE. Limited, UKForex Limited and USForex Inc.

What are Cookies?

Cookies are small text files that are transferred to your device when you visit websites. They are used to store data about you and your preferences so that upon re-visiting those websites, the web server does not have to repeatedly request the same information. Cookies make it easier for website providers to personalize your experience and streamline your interaction with websites, potentially eliminating needless steps and improving your overall online experience.

Cookies that expire at the end of a browser session are called ‘session cookies’.  Cookies that are stored for longer are called ‘persistent cookies’.

Other Tracking Technologies

In addition to cookies, we use other similar technologies to track users of our services and visitors to our Website. Examples of these technologies include:

Web Beacons: Web beacons (also known as pixels and clear GIFs) are small graphic images that are invisibly embedded on web pages (rather than on a browsing device) and are used to track user movements and identify user behavior.

Flash Cookies: Flash cookies (also known as a Local Shared Object or an LSO) are text files that are stored on your browsing device when you visit a website that runs a Flash application. Flash cookies function in a similar manner to regular browsing cookies and are intended to personalize a user’s online experience.

How We Use Cookies

Whether a cookie is a first or third party cookie depends on which website the cookie comes from.  First party cookies are those set by or on behalf of the website visited.  All other cookies are third party cookies.  We use both first party and third party cookies.

We use cookies and other similar technologies for a number of purposes, including the following:

Operationally Required

Some of the cookies we use are necessary or critical to provide our services or certain features of our services. For example, use of these types of cookies allow you to access secure areas of our Websites, perform core tasks and take advantage of certain key functions or applications of our services. Without these cookies, some of our services could not be provided.

Enhanced Functionality

We may use cookies to provide improved functionality and to customize your experience on our Websites. Cookies related to functionality are used to remember your authentication status, your user preferences and other customized settings. For example, so you can utilize “Remember Me” features on our Websites or configure your settings to store your payment information for faster booking.


We use cookies and similar technologies to detect irregular or malicious activity, prevent fraud and improve the overall security of our Websites and use of our services.

Performance Analytics

Cookies are used to collect information about how you use our Websites, such as which pages you most frequently visit, how much time you spend on a page or how often you receive error messages. This information gives us insights into overall site performance as well as a better understanding of what improvements or modifications may be necessary.

Targeted Advertising

Cookies or similar technologies may be used by us or our third-party service providers to deliver relevant ads to you and track ad campaign performance and effectiveness.

Third-Party Cookies

Third-Party Analytics

We may partner with third party providers, such as Google Analytics, to help us analyze our Website usage performance and provide other site metrics. These third parties may make use of cookies or other tracking technologies to collect information about how you use our Websites and to track trends and report on activities.

Third-Party Advertising

We may use third-party providers, such as Google AdWords and other advertising networks, to display relevant advertising to you on our Websites as well as other third-party sites. This means that after you visit our Websites, you may see advertisements about our services elsewhere on the Internet. Any information collected through this process does not enable us or the third-party provider to access personally identifiable information about you. Such advertising will not be delivered where prohibited by applicable law. For more information about targeted advertising and advertising cookies, please visit Network Advertising Initiative or the Digital Advertising Alliance.

Which cookies does OFX use?

We classify cookies using the following categories:

Strictly Necessary Cookies

These cookies are necessary for our Websites to function.  They are usually only set in response to your requests such as setting your privacy preferences, logging in or filling in forms. These cookies do not store any Personal Information. You can set your browser to block or alert you about these cookies but some parts of our Websites will then not work, for example, you would not be able to book a deal.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our Websites. They help us know which pages are the most and least popular and see how visitors move around our Websites. All information these cookies collect is aggregated and therefore anonymous.

Functional Cookies

These cookies enable our Websites to provide enhanced functionality or personalisation.  They may be set by us or by third party providers whose services we have added to our Websites.

Targeting cookies

These cookies may be set through our Websites by our advertising partners. They may be used by those advertising companies to show you relevant adverts on other sites. They do not store Personal Information, rather are based on uniquely identifying your browser and device.

Social Media Plug-ins

We may use social plug-ins on our Websites that are hosted by third parties, such as Meta or other social media networks. If you activate these social plugins, you may be sending information about your interaction with our Website to such third parties. If you are logged into your account with the relevant social media network, the information collected may be associated with data already stored about you with the social media network. Please refer to the social media network’s privacy policies to learn more about its privacy practices.

How to Control Cookies and Tracking Technologies

Our Cookies

We seek your consent to the use of non-strictly necessary cookies when you access our Websites. 

Most web browsers automatically accept cookies, but you may be able to modify your browser settings to reject or disable cookies. Please refer to the “Help” menu of your web browser or visit the links below to learn how to change your cookie preferences. Please note if you disable OFX cookies, some or all of our services may not work as intended or at all.

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies

Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Advertising / Analytics

To prevent Google Analytics from using your information, you may install the Google Analytics Opt-Out browser by clicking here. To opt out of Google Analytics for display advertising or customize Google display network ads, please visit the Google Ad Settings page. To learn more about your choices for opting out of advertising served by other advertising networks, please visit Network Advertising Initiative Opt-Out page. Once you click the link, you may choose to opt out of targeted advertising from all participating advertising companies. Please note that even if you opt out, you may still continue to receive generic advertising content, but it will not be tailored to your interests.

Flash Cookies

Flash cookies operate differently than browser cookies, so you may not be able to deactivate flash cookies from your web browser settings. If you do not want flash cookies stored on your browsing device, you must directly adjust the settings from your Flash player using the tools contained in the website storage settings panel. For more information on managing and disabling flash cookies, visit the Adobe website. Please note that restricting or limiting acceptance of flash cookies may reduce or impede the functionality of some Flash applications used in conjunction with our services.

AdTech Vendors

We work with various suppliers who help us with our online advertising and marketing efforts to ensure that we can let you know about our services and that our efforts are effective. Some of our suppliers require us to provide links to their privacy policies which are:

The Trading Desk

Contact us 

If you have any questions about our cookies, tracking technologies or this notice, please contact us on privacy@ofx.com.