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OFX Mobile App

At OFX, we value your privacy and have made it easy for you to request the deletion of an account created through an OFX app if you wish.

Here’s how you can do it. 

Using the app:

1. Log in to the app.

2. Go to ‘Settings’.

3. Select ‘Account deletion’ to request the closure of your account.

Email us at customer.service@ofx.com with details of your request.

Once you request to delete your account, we will process your request and close your account with OFX.

If we are required to retain data associated with your OFX account for a certain period due to legal or other legitimate reasons, we will let you know via email when we confirm your account is closed.

For more information on our data retention practices, please see our Privacy Policy or email us at customer.service@ofx.com.

We have an OFX mobile app for Apple and Android users.

To ensure you are getting the best possible security, functionality and experience, we periodically update our OFX Mobile App. From April 24, 2024, we no longer support mobile app versions older than 3.8.1.

This means that prior to April 24, 2024, we recommend you update the OFX Mobile App.

The currently supported version of the OFX Mobile App is 3.8.2 or higher. OFX will continue to support those using version 3.8.1 but if you are using version 3.8.0 (or an even earlier version) this will no longer be supported.

How to check your OFX Mobile App version:

On an iPhone:

  1. Open Settings
  2. Click on General
  3. Click on iPhone Storage
  4. Click on OFX App to view the version number

On an Android:

  1. Open Settings
  2. Click on Apps
  3. Click on OFX App to view the version number

Check the OFX Mobile App version on iPhone

Check the OFX Mobile App version on Android

To support the OFX Mobile App, your smartphone needs to be using one of the below operating software versions:

  • iOS: 15 or higher
  • Android: 8.1 or higher

How to check your smartphone’s operating system:

On an iPhone:

  1. Open Settings
  2. Click on General
  3. Click on About
  4. Click on Version to view which operating system your smartphone is running

On an Android:

  1. Open Settings
  2. Click on About Phone
  3. Click on Android Version to view which operating system your smartphone is running

Can’t update your OFX mobile app?

Love your phone but its operating software is too old to support the current app version? That’s ok. Our website is mobile-friendly, so you can log in to your account using your browser (E.g. Safari, Chrome, etc…) on your mobile or tablet devices.

If you have difficulty using the OFX Mobile App, please email customer.service@ofx.com with the following details, so one of our OFXperts can help you:

  • The device you are using to access the OFX Mobile App
  • What version of the OFX Mobile App is downloaded on your device
  • A screenshot of the issue

Please note: you must ensure your OFX Mobile App is updated to use the most recent version. From 1 September 2023, we no longer support mobile app versions older than 3.7.1.

Learn more about how to check your OFX App version.

Do you need to transfer money on the go? Our app is perfect for people who need to transfer their money, fast. We’ve created a platform that you can take in your pocket that allows you to:

  • Make single transfers
  • Keep track of your transfers
  • View live exchange rates
  • Create, view and edit existing recipients
  • Review all started and completed transfers
  • Call or email direct to Personal and Business Customer desks
  • View historical exchange rate charts, including daily, weekly, monthly, 3 monthly, 1 year and 3 year historical prices for currency pairs
  • View daily and weekly foreign exchange news
  • Register for an account via our mobile site