About Rose N Crantz Roasting Co.
Great coffee is all about balance. The right beans, the right timing and the right conditions can make the difference between something average and something exceptional.
For Rose N Crantz Roasting Co., that same principle applies beyond the roast. As a specialty coffee roaster based in Thunder Bay, Ontario, the business has grown from a garage operation into a growing brand, sourcing beans from around the world, mostly US brokers and delivering quality coffee across Canada.
But as the business scaled, volatility in USD/CAD exchange rates and inefficient payment processes began to disrupt that balance. Managing foreign exchange, supplier payments and expenses became more complex, time-consuming and costly.
By adopting OFX’s FX solutions, multi-currency platform, cards and QuickBooks integration, Rose N Crantz Roasting Co. has regained control. Payments are faster, expenses are easier to manage and financial operations run more smoothly, allowing the business to focus on what it does best, serving a great cup of joe.
Business and the exchange rates alone have been so chaotic over the last year. OFX has done a really good job of trying to help us mitigate that.
– Jamie Nichols
Owner, Rose N Crantz Roasting Co.
The challenge.
With most coffee beans sourced from US brokers, Rose N Crantz Roasting Co. was directly exposed to foreign exchange fluctuations. As USD/CAD rates shifted over time, the cost of imports became less predictable and more expensive. Exchange rate fluctuations coupled with fixed Canadian prices made for unpredictable margins.
“The company actually started when the USD/CAD exchange rate was nearly at par… as it started morphing from a hobby into more of a business the exchange rates also started changing.”
On top of cost and predictability, traditional payment methods were proving to be too time-consuming and fragmented. It wasn’t sustainable for Rose N Crantz to continue making international transfers that required manual setup, managing multiple banking details and dealing with inconsistent exchange rates. Traditional banking increased those costs with fees and high exchange rates.
As the business grew, these inefficiencies created operational strain. The team needed a faster, more reliable way to manage FX, pay suppliers and handle expenses without adding complexity.
The main pain point that OFX solved right at the start was the exchange rates. We’ve been able to get better exchange through OFX.It also helped us facilitate a much more efficient and simple payment process to our major US suppliers.
Jamie Nichols
Owner, Rose N Crantz Roasting Co.
The solution.
After exploring multiple FX providers, Rose N Crantz chose OFX for its relationship-led approach and practical support. In addition, OFX offered a complete set of tools to manage foreign exchange, payments and expenses in one place.
“The one difference that came up is that OFX said let’s have a discussion, instead of an email or sending a basic boiler plate message.”
What began as a way to secure better exchange rates quickly expanded into a more efficient way to run the financial side of the business.
With OFX’s FX solutions and payments platform, the business can move money quickly and with greater control over costs. Competitive exchange rates are paired with an easy to use interface, and streamlined processes, designed to reduce manual effort.
“It literally takes me a few moments to make payments and get decent rates.”
Saved payment templates make it easy to initiate regular payments without re-entering details, turning repeat transactions into a fast, consistent process. Rose N Crantz uses this function to pay US suppliers, saving time and eliminating errors.
“We use a US supplier for most of our beans and OFX provides a spectacular platform to make it super easy for me to get a good rate, to make the payments very quickly, the templates that are in there are easy to use. It literally takes me a few moments to make payments and get decent rates.”
Beyond smarter payments, OFX Corporate Cards have introduced a more flexible way to manage both international and day-to-day expenses, with the option of virtual or physical cards.
“This has really helped out for me when I am crossing the border. It allows me to get the same great rates through OFX when paying for goods directly when in the US. We are also starting to use the physical card as a way for our staff to go and make one-off purchases locally.”
The multi-currency functionality allows the business to spend across borders without needing to set up new accounts or manage complex bank transfers. Staff can make purchases as needed, while maintaining visibility and control over spending.
Virtual cards add another layer of efficiency by enabling instant payments and removing delays tied to traditional payment methods.
“It has helped us to streamline our payment processes and our day-to-day expenses.”
The QuickBooks integration connects transactions directly to the business’s accounting system, eliminating manual reconciliation and improving accuracy.
“I have never had an integration that has actually been as seamless as QuickBooks and OFX.”
By automating how transactions are recorded, the business gains a clearer, more comprehensive view of its financial position without additional admin.
“It is allowing me to be able to keep track of our books in a much more comprehensive manner.”
Together, these tools have replaced fragmented systems with a single, connected platform. FX, payments, cards and accounting now work in sync, reducing complexity and giving the business more control over how money moves.
What started as a fix for exchange rates has become a smoother way to run the entire operation. Less friction, fewer steps and more time to focus on the business. Kind of like dialing in the perfect brew. Once everything is set up right, it just works.
I have never had an integration that has actually been as seamless as QuickBooks and OFX.
Jamie Nichols
Owner, Rose N Crantz Roasting Co.
The impact.
By consolidating FX, payments, cards and accounting integration into one platform, Rose N Crantz Roasting Co. has built a more efficient financial workflow.
The ability to quickly execute payments, manage expenses through cards and automatically reconcile transactions has reduced manual effort and improved control.
The business now benefits from:
- More competitive exchange rates, helping protect margins in a volatile USD/CAD environment.
- Faster, simplified payments to US suppliers using pre-configured templates.
- Greater control over cross-border spending with physical and virtual OFX cards.
- Reduced reliance on traditional banking processes and wire transfers
- Real-time visibility and improved tracking of expenses and transactions.
- Seamless reconciliation through QuickBooks integration, reducing admin overhead/
With OFX, Rose N Crantz Roasting Co. has built a financial setup that works in sync with its operations. Like crafting a great cup of coffee, it comes down to getting the fundamentals right. With the right tools in place, everything flows more smoothly, delivering a better result every time.
I can’t tell you how grateful I am for the ease of use. It’s a lot simpler and a lot easier with OFX.
Jamie Nichols
Owner, Rose N Crantz Roasting Co.
Simplify FX, payments and expenses in one platform.
Move faster and manage global payments with OFX.
