It may be because you’ve saved your recipient under a different currency than the one you have selected for your transfer. When you add a new recipient, you’ll be able to select the “currency sending to recipient.” These currencies are used to form a list of recipients sorted by currency for your transfers.
For example, if you are transferring EUR to USD, the recipient options that will appear are those saved as “USD” under the “currency sending to recipient”.
Give us a call. If we haven’t transferred your funds yet, we can add it for you. If the transfer has already been made, you’ll need to contact your recipient to let them know.