Home Coronavirus (COVID-19) Updates from OFX

Coronavirus (COVID-19) Updates from OFX

We are facing unpredictable events around the world and our commitment to helping customers move money around the world 24/7 continues to be our top priority. We know that when you need to move money, it’s for very important reasons.

You can call us 24/7, any time of the day or night

Unpredictable events make currencies unpredictable and we know access to real people can make a difference. We continue to operate 24/7 to support your FX transfer needs. Our teams are working from home and are set up to continue serving you.

Due to higher than usual call volumes and enquiries, wait times may be longer than usual. We apologise for any inconvenience; please bear with us if we don’t meet our usual standards.

Our website and app remains up and running

Our OFX digital platforms – website and mobile app (iOS and Android) – continue to enable you to get a quote, book a transfer and track the progress of your transfer.

We can keep your money moving

OFX are ASX listed and have 20 years’ experience working with individuals and businesses around the world. We work with a trusted global network of 115 banks and are regulated in Australia, Canada, Hong Kong, New Zealand, Singapore, UK and US. Our fraud monitoring remains vigilant and strong.

We’re monitoring the situation closely

We’re keeping a close eye on currency markets as events unfold. We will continue to update our customers regularly via our website and email.

Did you know that our FAQ answers many of your questions?

Our detailed FAQs can help you to register, transfer money, get status updates on transfers and much more. Learn more

Do you want to book a transfer online now? This can be completed in a few simple steps. Learn more 

Stay connected

To help stay connected to market movements you can sign-up to receive our daily market news email or to be notified with a rate alert.

From all of us, stay well.
The OFX team