I am overseas and am unable to receive the SMS verification code. What should I do?
If you are travelling overseas and are unable to receive an SMS text message, you can click on ‘Need Help? Contact Us’ and give us a call. If you have an alternate mobile number whilst you are overseas, our customer service team can help update your mobile number over the phone, so you can start receiving verification codes.
If you do not have an overseas number, you will not be able to make changes to your account (consumers) or login (corporates) online whilst you’re overseas. Our customer service team will be happy to help you with any account-related questions and requests, including transfers, over the phone.
More General & Other FAQs
- Do you accept part payments?
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- How do I update my personal details?
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- Is my personal information secure?
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- What Is A Forward Contract?
- What Is a Routing Number?
- What are SEPA Transfers?
- What are Spot Transfers?
- What Is an IBAN?
- What is NEFT?
- What is BSC?
- What is CHIPS?
- What is IFSC?
- What’s my Client Reference number for?
- What is the OFX Customer Rate?