Your onboarding guide to OFX.
Our onboarding might feel more in-depth than what you’ve seen elsewhere, and that’s intentional. We do the hard work at the start, so you don’t have to later. Once you’re set up, you’ll have access to our full suite of products to start transacting straight away.
While others keep sign-up quick and add new checks every time you want access to more advanced products, we verify everything upfront giving you the freedom to move faster as your needs grow. It’s a one-time investment that pays off in speed, flexibility, and uninterrupted access from day one.
Why is our onboarding so detailed?
We ask for information and documentation upfront so we’re confident you’re set up for full product access to all features once you’re officially signed on. We also take the security of both your money and identity seriously. We’re highly regulated and meet global requirements for Anti-Money Laundering (AML), Know Your Customer (KYC), and fraud prevention. These checks take time, but are here to help protect you and the broader financial system from misuse and financial crime. There’re also benefits to our thorough onboarding.
- Speed up future transactions: Once we’ve verified your profile, you can transact with fewer interruptions.
- Enables access to card products: Issuing cards often require more assurance about your identity and business.
- Reduces the chance of delays later: By collecting accurate information early, we reduce the need for follow-up verification during live transactions, which can cause delays at critical moments.
- Tight security: A little more time at the beginning helps ensure a more reliable, flexible, and minimal interruption experience as your business grows with OFX. The goal is always for you to have secure, reliable access to international payment services.
Total estimated time to move through onboarding flow: Approximately 15 minutes.
Key things to prepare before you begin
1. Your ownership structure
As part of our regulated onboarding process, we’re required to verify any individual that owns or controls 25% or more of the business. For individuals that directly or indirectly hold 25% or more of the company’s shares or voting rights, you’ll need to provide Proof of Identity (POI) documents.
What you need to provide:
- Individual’s full legal name
- Date of birth
- Residential address
2. If your business is a Trust structure
If 25% or more ownership is held through a Trust, we’ll need to confirm the ultimate beneficial owners.
What you need to provide:
- A fully signed and dated Trust deed
3. Director’s availability
One director must complete an identity check as part of onboarding. If you have multiple directors in the company, choose one director to complete the check.
Choose one method to complete the check:
- Online identity check (via Onfido) OR
- Certified ID document
Tip: If using the online check via Onfido, notify the selected director in advance so they are aware.
1. Getting started (~2 minutes)
2. Verifying your business (Total time ~10 minutes)
What’s next?
Once you’ve completed the above steps, you’re all set.
Our OFX onboarding team will review your information and aim to get back to you within 24–48 hours. You’ll receive an email to confirm your account is approved and ready to go. If we need anything else, you’ll hear from us by email from onboarding@ofx.com
