Customer service: Timeless
Being the first watchmaker to mass-manufacture watch components in Australia required an enormous investment in specialised machinery and precision tools.
“We couldn’t call someone to ask for advice or to ask what kind of machinery we should import or what is the best way to harden steel. There is no watchmaking industry. We are really pleased we’ve reached a stage where we’re actually making components in Australia.”
When Nick started sourcing his materials from overseas (Switzerland, Germany and Japan), he signed up with OFX.
“You guys [OFX] were an integral part, we had to trust you blind. We trusted you with all our savings and I had to make that decision of who do I trust – what if something goes wrong? What if the money goes into the wrong account? What would happen then?”