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May 2015

If you have received an email purporting to be from OzForex that you believe may be a hoax, you should delete it immediately without responding. If in doubt please report the email and notify OzForex by sending the email (as an attachment, if possible) to compliance@ozforex.com.au

An example of a hoax email is below:

Password for your OzForex ID victim@whatever.com.au has been successfully reset.

If these changes were made in error, or if you believe an unauthorised person accessed your account, please reset your account password immediately by going to iforgot.OzForex.com.au. To review and update your security settings, sign in to OzForex.com.au.

This is an automated message. Please do not reply to this email. If you need additional help, please visit OzForex Support.

Thanks, OzForex Customer Support


July 2015

The email directs recipients to click on a link or open an attached document.

Do not click on the link or open the attachment.

               An example of a hoax email is below:

               From: admir3@netvision.net.il

               Sent: Wednesday, July 8, 2015 3:20 PM

               To: victim@whatever.com

               Subject: Re: International Transfer Number: 2MC11061AS. Amount: 4076.99 AUD

               Important notice for victim@whatever.com

               International Transfer: 2MC1521461AS

               Amount: 4076.99 AUD

              Status: Suspended

              Please review the doc file attached here to see more info about this transfer.

If you receive this email, report it by sending the email (as an attachment, if possible) to compliance@ofx.com or simply delete it.

If you have received an email of this type and have responded to it, please contact us immediately on 1300 300 424.



Security FAQs

OFX is a smarter way to transfer. We offer:

  • Better-than-bank exchange rates – for both personal and business transfers, we regularly save customers thousands of dollars, and for bigger transfers, the savings can run into the tens of thousands. Why are the bank rates so bad? You would have to ask them.
  • 24/7 customer service – we have 24-hour dedicated expert service and the latest technology that in most cases enables our customers to start a transfer instantly.
  • 55 currencies (and counting) – you can make a transfer with all the major currencies along with a wide variety of exotics to over 190 countries.
  • A trusted global network – we have an extensive, highly regulated global network of bank accounts (115 to be exact) that allows for swift and safe transfers. We have more than 300,000 customers worldwide, transferred over $100 billion and are ASX listed.
  • A range of fast and secure ways to transfer – a key OFX difference is that we allow you to lock-in exchange rates before you transfer money. OFX also offers Limit Orders so you can take advantage of favourable market movements, even when you sleep!
  • Specialised business and risk management transfer options – for business customers we also offer our great rates and no OFX fees. We provide a range of options to help our customers manage foreign exchange risk.

Can’t remember your username or password?

It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the blue login button click “Forgotten your username or password?”.

Typically, we verify your identity electronically and pretty quickly. However, sometimes we’ll need to get some documents from you.

If you’ve sent us documents, we’ll try to respond back to you within a few business days after we receive them. 

If it’s taking longer than this, and you need to make a transfer, please get in touch.

A driver's licence can be used as either photo identification or as a proof of address however not as both.

Generally, we require two different forms of identification. We accept a number of identification documents such as a passport or utility bill, however our friendly customer service team will be let you know exactly what we need when you register.

Help us help you by reporting all suspicious emails, telephone calls or concerns below.

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